• Flexible Part-Time 0.5 EFT role, North East Metro Melbourne
• Not for profit with competitive salary including salary packaging
• Collaborative, and highly supportive team environment

About Access Health and Community

With a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives within our communities and to deliver excellent health and community services for all. We have a dedicated and experienced team of over 300 employees and 200 volunteers operating across 18 locations. Our people are the centre of everything we do, making a contribution to the wellbeing of the community, making a difference to those that need it most.

About the role

If you want flexibility, a great culture, inspiring teams and a supportive working environment as a Service Connector - read on! This role is part of the new Care finder program, which provides support for vulnerable older people to interact with My Aged Care, access aged care services and access other relevant supports in the community.

The role is a 0.5EFT part-time position (5-days per fortnight) with flexible days (Mon- Fri). You will work autonomously but have the support of a professional multi-disciplinary team to provide intensive assistance to help older people who experience engagement barriers within North Eastern Metro Melbourne.

This role will assist people to understand and access aged care and connect them with other support services within the community; importantly supporting people who are unable to navigate the system for themselves; and specifically target seniors who need intensive support who may fall through the cracks.

What you will be doing

• Assertive Outreach
• Engagement and rapport building with potential clients and local intermediaries
• Support people to interact with My Aged Care so they can be screened for eligibility
• Support to explain and guide people through the assessment process
• Support to help people to find the aged care supports and services they need and connect with other relevant supports in the community
• High level check-in with clients on a periodic basis and follow up support following service commencement

What you will bring

Key Selection Criteria

• Experience in assertive outreach and engaging with people who are often reluctant to access support services
• Experience in supporting clients to understand and navigate service systems
• Demonstrated knowledge of trauma informed practice and cultural safety and evidence-based approaches to improving wellbeing
• Experience with building and maintaining effective working relationships internally and with external organisations, networks and community groups
• Experience in working with clients to identify and support referrals to relevant services
• Degree in social work or other relevant qualification
• Drivers Licence essential

Attributes

• An ability to work sensitively with people of diverse cultures, abilities, ages, sexualities and gender identities
• Team player
• Commitment to continuous quality improvement and health promotion principles
• Strong communication and interpersonal skills
• Proficiency in spoken languages other than English especially Arabic, Farsi, Cantonese, Mandarin and Vietnamese (desirable)
• Effective time management and prioritisation skills
• Demonstrated behaviours consistent with Access Health and Community values

Access Health and Community Culture & Benefits

The reasons why people love working at Access Health and Community:

Not only will you benefit from a rewarding and challenging career; you will thrive in our collaborative and supportive culture where you will make a positive difference each day giving back to those that need it most.

Enjoy the extensive Access Health and Community range of benefits that are on offer;

• A truly supportive and valued based culture and engaged workforce
• A culture of trust and empowerment for people to grow and thrive
• Commitment to a work-life balance with flexible working conditions
• An authentic focus on staff wellbeing and health- Employee Assistance Program (EAP)
• Generous salary packaging opportunities (up to $15,990 per annum + meals/entertainment expenses)
• A commitment to ongoing professional Development and career growth
• Paid parental leave and opportunity to purchase additional leave
• Annual leave Loading

Access Health and Community have an authentic commitment to the health and wellbeing of our staff:

Wellbeing Connector Program

A network of 20 peer supporters called Wellbeing Connectors that are there to talk with their colleagues about mental health

Personal Resilience Plans

Every staff member at AccessHC have the opportunity to complete a Personal Resilience Plan with the support of his or her manager. These plans are a proactive approach to addressing and navigating workplace stress

Wellbeing Information Sessions

Access to recorded Wellbeing Sessions: staff have access to a number of recorded sessions facilitated by experts in the field addressing self-care, vicarious trauma, compassion fatigue, burnout and dealing with difficult behaviours from clients

The Wellness Well

The Wellness Well: An internal grants program that provides staff with upwards of $5,000 to implement activities that benefit physical, social and mental wellbeing

Employee Assistance Program

We offer counseling for our people through our Employee Assistance Program (EAP). You can access up to three sessions in a 12-month period

Wellbeing Days

Available annually to all permanent and fixed term full-time and part time employees an opportunity to take a day off from work for your self-care and wellbeing

Environmental Impact initiatives

Access Health and Community are committed to taking action to reduce our impact on the environment and as a City Switch member we access resources, toolkits and expertise to help us become a more environmentally sustainable organisation. We have implemented a number of climate related initiatives, to reduce e-waste, by recycling old computers, monitors and ink cartridges and waste separation, and allocated a pin to print for all staff to reduce and cut down waste production and unnecessary printing.

Apply Now

If you are interested in this position and you are passionate about working alongside a collaborative and supportive team, we would love to see your resume, and a letter about your professional experience and why you would like to role in this with AccessHC and highlight what you will bring.

Please reach out to for further information and/or the opportunity to discuss this role.

Please contact Manager, Community Access and Outreach, Astrid Kruse-Thorpe: [email protected], using the subject line: Service Connector enquiry via EthicalJobs.

Please refer to the position description on our website for the key selection criteria information: Position Description here.

Apply now so not to miss this opportunity, as we will be assessing applications as they are submitted.

Access Health and Community is a Child Safe Organisation

Access Health and Community actively supports an inclusive culture and celebrates diversity. We encourage applications from people with disabilities, people with lived experience of mental health and/or AOD recovery, and people with diverse genders and sexualities

Access Health and Community actively encourages applications from Aboriginal and Torres Strait Islander people and people from a culturally and/or linguistically diverse background

Access Health and Community acknowledges and pays respect to the Traditional Custodians of this land on which we work

AccessHC is a vaccine positive organisation, which supports, and encourages our workers, clients / patients and communities to access the COVID-19 vaccination, and where relevant seek medical advice from a registered medical practitioner regarding the vaccination as it relates to them

Access Health and Community is a provider of disability services, successful applicants will be required to undertake a NDIS Workers Screening Check, WWW Check, and if necessary, an International Police check prior to any appointment