• Lead and grow a highly engaged volunteer program at Foodbank NSW & ACT
• Blend of strategic leadership and hands-on coordination across individual and corporate volunteers
• Join a passionate, purpose-driven organisation committed to ending hunger across NSW and the ACT
• Hybrid working arrangements available after onboarding (3–4 months onsite in Western Sydney)

Impact of the Organisation

Foodbank NSW & ACT is Australia’s largest and most trusted food relief organisation. As the pantry to the charity sector, they believe everyone should have access to good quality food. Their mission is to end hunger by bridging the gap between surplus food from the grocery industry and those who are going without.

Working with over 1,000 charities and schools across NSW and the ACT, Foodbank provides essential food and groceries to more than 186,000 people every month. Their work is powered by a dedicated team of staff and volunteers who are committed to making a real difference.

Volunteers are central to this impact. Whether they’re individuals contributing multiple days a week or corporate teams engaging in regular group volunteering, the energy and care of volunteers help bring Foodbank’s mission to life.

Impact You Will Have in This Role

As the Volunteer Engagement Manager, you will be responsible for developing, implementing, and growing Foodbank NSW & ACT’s volunteer program. You’ll lead with integrity and passion, shaping the experience of both individual and corporate volunteers while ensuring that all engagement is aligned with organisational goals.

This is a hands-on leadership role that balances strategic planning with daily coordination and support. You'll collaborate across departments to plan volunteer needs, maintain a safe and respectful work environment, and promote the critical role volunteers play in achieving Foodbank’s objectives.

You’ll also represent Foodbank in external volunteer networks and work closely with key partners to ensure a high-quality, meaningful volunteering experience that demonstrates professionalism and care.

Key Responsibilities:

• Design and oversee all aspects of the volunteer program – including strategy, daily operations, and long-term growth
• Collaborate across departments to forecast volunteer needs and align support with workload demands
• Provide leadership and supervision to staff and volunteer supervisors supporting volunteer delivery
• Maintain strong relationships with corporate partners and promote Foodbank’s brand through volunteering
• Ensure safe and welcoming volunteer spaces and oversee WHS inductions and compliance processes
• Develop and implement policies and procedures related to volunteering
• Lead volunteer recruitment, induction, engagement, and recognition initiatives
• Monitor and report on volunteer participation, feedback, and sector trends
• Represent Foodbank in sector networks and contribute to continuous improvement in volunteer engagement
• Support a diverse and inclusive team of volunteers, ensuring respectful and productive engagement

Skills and Experience:

• Demonstrated experience in volunteer coordination or stakeholder engagement, ideally with both individuals and corporate groups
• Knowledge of volunteer legislation and the National Standards for Volunteer Involvement is essential
• Strong administrative and organisational skills, including experience with CRM systems (Salesforce desirable)
• Experience in program design, policy development, and outcome reporting
• Strong interpersonal and public speaking skills with the ability to engage with people from all backgrounds
• Proven ability to work collaboratively across multi-disciplinary teams and departments, building strong relationships with internal stakeholders and external partners to achieve shared goals
• Current Working With Children Check and willingness to undergo police and medical checks

What’s On Offer:

• Competitive remuneration package + access to salary packaging
• Full-time, permanent role
• Hybrid working arrangement, 3 days based at their head office in Glendenning, Western Sydney
• Join a passionate, impact-driven team making a real difference every day

Applications

If you're ready to lead with purpose and help shape the future of volunteering at Foodbank NSW & ACT, we’d love to hear from you.

To apply, please upload your resume and a cover letter outlining your suitability and interest in the role. For any questions or a confidential discussion, contact Chloe Barton at [email protected], using the subject line: Volunteer Engagement Manager - Foodbank NSW & ACT enquiry via EthicalJobs.

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are a representative of the diverse backgrounds, experiences, and perspectives of our society. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background.

We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in workforces.