Customer Service Stars! Do you want to earn $31,350 -  $55,000 + SUPER + Salary Packaging? (Helps reduce your taxes and increase your take home pay) Independence Australia needs you for our national call centre in West Footscray. We are seeking customer service superstars for Full time and Part Time role.

Role Brief: 

We have the following positions available 

• Permanent Full time: Monday to Friday 
• Part time: Wednesday to Friday 
• Rotating Roster 
• This role is not a Hybrid role - you will be required to work in our West Footscray Office
• Payrate: $28.95

At Independence Australia, we offer a range of benefits for your hard work:

• Defined career progression path.
• Salary Packaging (This helps reduce the amount of taxes you pay)
• Long term staff benefits (including additional paid parental leave)
• Extensive classroom and hands on training and ongoing mentoring
• Reward and recognition program
• Monthly companywide lunch on the last Friday of the month
• Employment assistance program
• The personal satisfaction of working for a social enterprise.
• Free onsite parking and close public
• Generous staff IAG product discounts

Working with purpose:

Independence Australia is a proud and leading social enterprise that supports and provides choices to people living with a disability or other personal needs. We work hard to empower our clients to attain and maintain independent living. Join IA in a key role that supports and facilitates this important goal!

We value equity, empathy, respect, and quality. To demonstrate our commitment to these values, we adhere to the following guiding principles.

• Customer Centric - Ensuring that our customers have choice and control is paramount in our decision making.
• Valued People - We are inclusive, diverse and ensure the safety and wellbeing of our people.
• One Organisation - Sharing a common purpose supported by teamwork, collaboration, and accountability.
• Strive for Excellence – We value and reward innovative thinking, proactivity, resourcefulness, and responsiveness.

Criteria

• Must be willing to work on rotating roster.
• Excellent customer service experience with extensive product knowledge 
• Can you think on your feet? Are you good at helping customers with a variety of issues?
• Are you comfortable with various computer programs?
• Exceptional written and oral communication skills
• Are you good at multi-tasking? Can you talk to customers, access information and update records accurately at the same time?
• Fully covid vaccinated with booster.
• Comfortable to undergo pre-employment check.

This is the job for you! In our call centre team, you will:

• Help our clients access the products to maintain independent living.
• Provide important customer service to our vulnerable customers.
• Work with achievable and manageable KPIs
• Engage with a diverse customer base with varying needs.
• Receive ongoing coaching, mentoring and participate in a quality program.
• Operate in a non-scripted call centre with a need to resolve enquiries efficiently.
• Work with evolving processes and knowledge base to enable smooth and professional resolutions.

If you want to help people and work for a social enterprise that helps vulnerable members of our community, if you want to join a national organisation operating in every state, click on Apply Now and start your journey to IA today!

“IAG Talent Referral Incentive applies”.