Unpaid Super Recoveries Representative

This is a fantastic opportunity to be part of a professional team working in the Superannuation Service industry, recovering everyday working Australian's Unpaid Superannuation entitlements.

Industry Fund Services (IFS)

IFS are a leading provider of specialist financial products, services, and financial advice to Industry Super fund, which are run to benefit members. This means that the profits are returned to members.

The Unpaid Super division partners with industry superannuation funds to run their arrears management program. From specialised legal and insolvency activities through to end-to-end arrears management processes - we recover unpaid superannuation entitlements from employers that the members may never have otherwise received.

IFS has always focused on helping Australians get more from their retirement savings. From leading the way with commission-free financial advice and reuniting millions of Australians with their lost super, to ensuring they get every dollar they’re entitled to with our unpaid super recovery service.

The Opportunity

This role works within the Unpaid Super team, surrounded by experienced and supportive colleagues. You will be contacting employers to understand the reasons for late payments and ensure their employees receive the superannuation they are entitled to. This job is all about helping people get the super they have earned. It is rewarding and particularly satisfying knowing that you are making a real difference to the retirement savings and future of everyday Australians.

About you

You have a professional phone manner, are goal focused and you are an effective communicator with the ability to build rapport quickly. Behind your friendly and positive attitude is an enthusiastic and driven individual. You are willing to take on a challenging role that will bring excellent rewards in a supportive environment.

We are looking for candidates who have the following:

• Excellent communication and negotiation skills with the ability to quickly establish rapport over the phone.
• Ability to quickly adapt to new IT systems
• Strong time-management and organisational skills to manage own work
• Drive and determination to continually grow and develop
• Ability to learn quickly and follow complex processes
• Strong team focus

One or more of the following will give you an advantage but are not essential:

• Previous experience in debt collection or in a contact centre
• Experience using Microsoft Dynamics
• Basic understanding of the Superannuation industry

The Benefits

• A competitive salary package, inclusive of 12.5% super
• Incentive rewards for high performance.
• Generous benefits including above award leave entitlements
• Additional paid leave between the Christmas and New Year public holidays
• A comprehensive Employee Assistance Program
• Ongoing coaching, training, and professional development
• A workplace that is welcoming and celebrates diversity
• The opportunity to work for an organisation that is truly focused on acting in our members best interest, not just on making a profit

IFS is an equal opportunity employer supporting diversity and inclusion in the workplace.

Are you ready?

If this sounds like you and you are ready to take the next step, we would love to hear from you. Please apply now.