Are you passionate about helping women who are experiencing family violence and have proficiency in either Farsi, Dari, Arabic, Vietnamese, Cantonese or Mandarin? If yes, this might be the role for you! Join our team in Melbourne and make a positive difference in the lives of migrant and refugee women experiencing family violence, their families, and their communities.

• Meaningful work
• Culturally safe and inclusive work environment
• Ongoing Supervision

About inTouch

inTouch is at the forefront of providing integrated and culturally responsive services to women from migrant and refugee communities experiencing family violence. For over 40 years, we've championed the cause of our clients, helping more than 30,000 women, children and families to thrive despite the challenges they've faced. Our approach is unique and effective, thanks to our inLanguage, inCulture delivery model and our team's profound and personal understanding of cultural sensitivities and the migration journey.

inTouch is an equal opportunity employer and is committed to being an organisation that embraces a culture of equality, diversity and inclusion within our workforce and approach to service delivery. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from diverse cultural and linguistic communities, people of all ages and LGBTIQ people.

About the Role

The Family Violence Practitioner (Case Manager) works with a degree of autonomy, exercising initiative and judgement to support and manage clients experiencing family violence through the life cycle of the client’s engagement with inTouch. Their role is to access, monitor, plan and manage cases, as well as advocating for and linking women who are experiencing family violence to appropriate services. They work closely with staff from other agencies to ensure the clients needs can be addressed in an integrated and coordinator manner.

Whilst the majority of casework is done by phone, the Practitioner is required to travel and provide face to face support and/or outreach as required.

The benefits of working with us?

You'll be part of a mission-driven organisation that is making a tangible difference in the lives of women from migrant and refugee backgrounds, their families and their communities. inTouch offers a supportive, diverse and dynamic work environment, where innovation, passion and resilience are at the heart of what we do.

When you join inTouch, you can expect a range of benefits designed to foster your professional growth and ensure your overall wellbeing, including:

• A collaborative and nurturing team culture within a positive working environment, fostering mutual support, and continuous learning.
• Competitive salary plus packaging option.
• Hybrid - office /working from home model.
• 5 weeks Annual Leave.
• Ongoing training, career progression and professional development opportunities.
• Comprehensive Employee Assistance Program.
• Purchased leave option.

Key Selection Criteria:

• Your ability to fluently speak in Farsi, Dari, Arabic, Vietnamese, Cantonese or Mandarin
• Demonstrated experience within the family violence sector or working with those who have been impacted by domestic, family and sexual violence (telephone counselling advantageous).
• Understanding of the specialist family violence sector in Victoria.
• Demonstrated understanding of Multi Agency Risk Assessment (MARAM) Framework training and its application in the context of Crisis Services or the willingness to undergo training at employment start.
• Understanding of contemporary family violence practice including the gendered nature of violence, social justice principles, crisis intervention and working with trauma.
• Knowledge of state-based legislation that pertains to family violence, privacy and child protection legislation relevant to service delivery.
• Demonstrated ability to work in a challenging and demanding environment, including working within agreed timeline parameters.
• Excellent oral and written communication skills including ability to communicate effectively with a diverse range of cultural and social groups.
• Ability to remain calm under pressure, with a flexible and positive approach.
• High level of resilience and self-care practices in place.

To be successful for the role you’ll also need:

• Bachelor of Social Work or equivalent qualification as required for working within the Family Violence sector.
• Ability to manage competing priorities.
• Adaptable to change and willingness to embrace new ideas and processes.

If this sounds like the role for you then please apply!

Reach out to [email protected] using the subject line: Family Violence Practitioner - Case Manager enquiry via EthicalJobs if you require support to complete your application or adjustments based on your access needs.

Applications will be held on a rolling basis.

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, Reference checks, proof of eligibility to work in Australia and qualification checks.

A position description is attached.