Make a meaningful difference in the lives of migrant and refugee women who have experienced family violence, helping them embark on a journey of healing, empowerment, and growth.

We are thrilled to present an opportunity for a Resilience and Advocacy Program Lead who is deeply committed to empowering clients in their post-crisis recovery, supporting them achieve their goals and reclaim their strength.

About inTouch

inTouch Multicultural Centre Against Family Violence (inTouch) is at the forefront of providing integrated and culturally responsive services to women from migrant and refugee communities experiencing family violence. For over 40 years, we've championed the cause of our clients, helping more than 30,000 women, children and families to thrive despite the challenges they've faced. Our approach is unique and effective, thanks to our inLanguage, inCulture delivery model and our team's profound and personal understanding of cultural sensitivities and the migration journey. With a refreshed Executive Team, we are inviting you to join us to make a greater impact for those affected by family violence and their communities.

inTouch is an equal opportunity employer and is committed to being an organisation that embraces a culture of equality, diversity and inclusion within our workforce and approach to service delivery. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from diverse cultural and linguistic communities, people of all ages and LGBTIQ people.

About the Role

The Resilience and Advocacy Program Lead will work closely with the Executive and our Narrating Our Own Resilience (NOOR) Family Violence Survivor-Advocates Advisory Group to sustain a broad program of strategic partnerships and project work, focused on consumer participation, survivor advocacy and centering lived experience in the design, delivery and evaluation of the organisations service delivery.

The Resilience and Advocacy Program Lead will work closely with our Response Practitioners and inSpire teams to deliver high-quality programs, immediate and sustainable responses, and will play a key role in engaging internal and external stakeholders to build sustainable partnerships with family violence sector organisations, multicultural and ethno-specific community groups.

Key focus areas include:

Lead and coordinate the NOOR Survivor-Advocates Program to ensure effective operations and impactful engagement.

• Lead and coordinate the engagement of the NOOR Survivor-Advocates with internal and external stakeholders, including monthly Advisory meetings.
• Oversee logistics such as availability, bookings, invoicing, timesheets, and briefing including maintaining clear and detailed records of all program activities, reporting regularly on key outcomes and progress towards objectives.
• Ensure clear communication with all stakeholders, including Survivor-Advocates, partners, and external organisations.
• Lead recruitment and onboarding of new NOOR members, in line with strategic and growth, and impact objectives
• Encourage the active participation of NOOR Survivor-Advocates in workshops, advisory panels, and governance roles to build their capacity.
• Report regularly on emerging themes, activities and outcomes to inform areas for growth and refinement in the NOOR Survivor-Advocates program.
• Provide advice, guidance, and resources to external organisations on how to effectively engage NOOR Survivor-Advocates in co-design and participatory processes
• Identify opportunities to refine systems and processes to support program growth and expand the NOOR Survivor-Advocates’ impact.

Facilitate the development of meaningful, trauma-informed relationships between NOOR Survivor-Advocates, inTouch stakeholders, and the broader community.

• Establish, build and grow strong integration between NOOR Survivor-Advocates and the inTouch strategic and operational initiatives as well as key services, government and corporate stakeholders within and beyond family violence service sector.
• Establish, build and grow strong connections between NOOR Survivor-Advocates and migrant and refugee communities and other victim survivor communities
• Support the NOOR Survivor-Advocates in co-designing engagement opportunities with external stakeholders to influence policy and service development.
• Foster an inclusive environment that prioritises cultural safety, emotional wellbeing, and mutual respect.
• Foster and support the strategic alignment of NOOR engagement and initiatives with that of InTouch and the broader family violence service sector.

Support the wellbeing and safety of NOOR Survivor-Advocates, providing trauma-informed support throughout all engagements.

• Conduct regular briefings and debriefings with NOOR Survivor-Advocates, ensuring their emotional safety and preparedness for each engagement.
• Using a holistic and trauma-informed approach, support the development and maintenance of individual wellbeing, engagement, and development plans for each NOOR Survivor-Advocate both individually and as a group.
• Provide referrals to additional support services as needed, ensuring a holistic and trauma-informed approach.
• Provide ongoing mentoring, coaching, and reflective practice opportunities to support their professional development and aspirations.

The benefits of working with us?

You'll be part of a mission-driven organisation that is making a tangible difference in the lives of women from migrant and refugee backgrounds, their families and their communities. inTouch offers a supportive, diverse and dynamic work environment, where innovation, passion and resilience are at the heart of what we do.

When you join inTouch, you can expect a range of benefits designed to foster your professional growth and ensure your overall wellbeing, including:

• A collaborative and nurturing team culture within a positive working environment, fostering mutual support, and continuous learning.
• Competitive salary plus packaging option.
• Yearly 3% salary on top of SCHADS level.
• Hybrid - office / working from home model.
• 5 weeks Annual Leave.
• Incremental Personal /Carer leave based on tenure
• 20 days paid Family and Domestic Violence leave
• Ongoing training, career progression and professional development opportunities.
• Comprehensive Employee Assistance Program.
• Flexible work arrangements and purchase leave opportunities

Key Selection Criteria

• A bachelor’s degree or higher-level qualification in community development, social work, psychology, occupational therapy, mental health nursing and/or other related discipline.
• Lived experience, or a demonstrated understanding of the complexity of Family Violence loved experience and the role of gender inequality in safety and support.
• Understanding of the MARAM framework and experience supporting the autonomy and empowerment of victim survivors while managing family violence risk
• Demonstrated experience in working in complex human service systems which intersect the specialist family violence sector.
• Demonstrated understanding and expertise in advocacy and implementing support the safety and systems for survivor advocates, lived experience consultants or other similar roles
• Excellent relationship management skills and expertise is establishing sector collaborations and partnerships with diverse stakeholders.
• Highly developed verbal and written communication skills, with experience producing high quality briefings, presentations and reports to different audiences and formats.
• Well-developed creative problem solving and negotiation skills, with the ability to provide considered advice to stakeholders at different levels.

Desirable

• Ability to speak a language other than English.
• Understanding of the Experts by Experience Framework and ability to apply its best practice principles.

How to Apply

If this sounds like the role for you then click 'Apply Now’.

Reach out to [email protected] using the subject line: Resilience and Advocacy Program Lead enquiry via EthicalJobs if you require support to complete your application or adjustments based on your access needs.

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, Reference checks, proof of eligibility to work in Australia and qualification checks.