• Use your outstanding administrative skills to support aged care clients in Melbourne’s west
• Deer Park based with hybrid working options available, travel to other sites may be required.
• Part Time Opportunity, 0.6FTE - 3 day per week + Fixed Term until June 2027.
• Classified under the Managers and Administrative Award 2022-2026. Grade 1 (HS1) Classification, $64,812 (pro rata part time) + 11.5% super + salary packaging benefits

The Opportunity

We are seeking an experienced Administration Officer to be part of the Single Assessment Service (SAS) aged care assessment program for IPC Health. Working with a supportive internal team and collaborating with a consortium of partner organisations, you will possess exceptional customer service skills and experience working in the health or aged care sectors. The SAS program supports older persons, who are 65 years and above (or 50 years for Aboriginal or Torres Strait Islander people), who are eligible for aged care services and supports across Hobsons Bay, Brimbank, Wyndham and Melton LGAs.

You will provide strong administrative support, working closely and in collaboration with our full time Administration Officer, to our team of multidisciplinary Aged Cared Assessors to ensure coordinated and collaborative service delivery, enabling high quality care to our clients.

Your duties would include but not limited to providing a friendly, welcoming and highly professional point of our engagement for our clients, project partners and key stakeholders, supporting administration functions across the team, assisting with client appointment diary management, collecting client information in a sensitive manner and with respect to privacy and confidentiality.

Your well-developed technical skills including Microsoft Office suite, particularly Word and Excel will enable you to further support the team with accurate and timely client record management, data collection and reporting to support program objectives.

The role is a Part time (3 days per week) and Fixed Term (Special Project) opportunity until 30 June 2027.

You will make a difference by

• Applying your exceptional customer service skills to provide friendly, engaging and highly professional point of contact for clients, program partners and key stakeholders engaged with the My Aged Care Single Assessment Service.
• Providing outstanding administrative support to the team enabling a coordinated and collaborative service delivery and high quality care to our clients
• Demonstrating your exceptional ability to engage and develop relationships with diverse communities with a focus on older persons
• Utilising your ability to collect information in a sensitive manner, with regard to cultural requirements, language issues, diverse communication needs, privacy and confidentiality.
• Applying your strong knowledge and understanding of the aged care system, including My Aged Care.
• Being an active participant in a multidisciplinary team with a shared commitment to executing quality improvement process to enhance the service model and achieve the best client outcomes.

To succeed you will need:

• A minimum of 2 years’ experience providing a high level of administration support, including but not limited to direct client support, calendar/diary management, use of interpreter services and meeting coordination to a multidisciplinary team in a health or aged care setting.
• Sound and demonstrated administrative skills including data entry for accurate client record management and high-quality reporting to support program objectives.
• Excellent customer service skill with ability to effectively and professionally engage with a range of internal and external stakeholder.
• Exceptional organisational and time management skills taking initiative to plan work efficiently and proactively to meet required deadlines.
• Strong communication skills, both written and verbal
• Well-developed technical skills including experience in Microsoft Office suite, particularly Word and Excel, and ability to adapt to new systems.
• Working with Children’s Check, Police Check, and current and valid Victorian driver’s licence.

What next?

If you are passionate, creative and want to make a difference, we want to hear from you. All you need to do is visit our careers page, read the role’s Administration Officer - Success Profile, submit your resume and respond to a few questions.

To find out more about the role, please contact Chantelle Balberona, Team Leader, Single Assessment Service, [email protected] or 0490 763 474, using the subject line: Administration Officer - Single Assessment Service enquiry via EthicalJobs.

We are committed to maintaining a barrier-free environment for all and welcome individuals of diverse backgrounds, including but not limited to, those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and the LGBTI communities to apply for our job opportunities.

If you require a reasonable workplace adjustment to support you during the interview process please email [email protected] with your request. Reasonable workplace adjustments are changes that are necessary and achievable to enable a person to efficiently perform their role to the best of their abilities. A reasonable workplace adjustment can be requested at any time in the recruitment process or as a part of employment with IPC Health.

A position description is attached.