• Full Time Fixed Term opportunity until September 2025 (Parental Leave Cover) + Administrative/Management Officer Grade 1 ($68,223.89 pa - above award) + 11.5% super + Salary Packaging benefits
• Access to monthly ADOs + Hybrid Working (St Albans campus + Opportunity to Work From Home)
• Support the Aged Care Services Team in the continuation of effective care delivery and administrative services to Home Care Package consumers

The Opportunity

IPC Health’s Aged Care Services deliver comprehensive Case Management services for Home Care Package and Linkages consumers, including assessment, care planning, service coordination, monitoring and review. We are committed to delivering high-quality services that empower our consumers and ensure they receive the support they need to live independently.

We are seeking a motivated and detail-oriented Senior Care Liaison Administrator to join our dedicated Case Management team. This critical role is responsible for supporting the coordination and administration of care services, ensuring the effective and efficient delivery of high quality care to our consumers.

You will bring a combination of strong organisational skills, attention to detail, and a commitment to high-quality service provision. You’ll be comfortable working in a dynamic environment and have the ability to prioritise tasks effectively, and be proficient in processing invoices accurately and on time. Experience in a similar administrative or care coordination role is preferred, but we value a proactive attitude and willingness to learn.

This is a Full Time Fixed Term position until September 2025 (Parental Leave Cover). The role is classified as a Administrative/Management Officer Grade 1 under the Health And Allied Services, Managers And Administrative Workers (Victorian Stand-Alone Community Health Services (Multi Employer) Enterprise Agreement 2022 – 2026.

You will make a difference by

• Supporting consumer choice and IPC Health’s strategic direction for Aged Care Services through effective provision of administrative and case management support services.
• Providing high quality and responsive care to consumers, Case Managers and other key stakeholders.

To succeed you will need:

• Certificate III in Health Services Assistance or relevant field.
• Minimum 5 years experience in a similar role committed to customer service excellence and administration support experience.
• Working knowledge and experience of the frail aged, disability, and/or relevant community health and welfare sectors. Knowledge of the Aged Care and Commonwealth Home Support Program Sector Reforms is advantageous.
• High level of communication skills in leading responses to customer initiated issues, using influencing skills to resolve issues and provide specialised advice, establish networks and productive relationships with internal and external stakeholders.
• Strong administrative skills and proven technical competence using Microsoft Office suite (Word, Excel and similar) with experience using customer management tools and systems. (Experience with The Care Manager 2000 is advantageous).
• Demonstrated well developed research and problem solving skills to enable the identification of issues and judgement to determine appropriate courses of action and escalate where required.
• Demonstrated ability to achieve goals within set timeframes through effective means of prioritising workload and organisational skills.
• Proven ability to work autonomously with minimal supervision, within a multidisciplinary team, and with a range of service providers and organisations.
• Ability to speak a second language (desirable).

We will offer you:

• Flexibility Access plenty of options to flex your work and life commitments through our Flexing with IPC Health program.
• Learning and development Opportunity to explore and participate in our Innovation and Professional Development Framework.
• Supportive Environment Be inspired and well supported by our passionate leaders and creative staff.
• Celebrate achievements Be part of an award winning supportive organisation that values and celebrates growth.
• Attractive Benefits Generous salary packaging benefits including novated leasing, paid parental leave, access to accrued days off, free onsite car parking, free and confidential employee assistance program.

What next?

If you are passionate, creative and want to make a difference, we want to hear from you. All you need to do is visit our careers page, read the role’s Success Profile, submit your resume and respond to a few questions.

To find out more about the role, please contact Tanja Tesanovic, Aged Care Services Manager, via phone contact 0491 772 563 or email: [email protected], using the subject line: Senior Care Liaison Administrator enquiry via EthicalJobs. 

A position description is attached.

Our Story

We are One Team IPC Health. We are passionate we go above and beyond, demonstrating understanding and respect for our communities and each other. We make a difference we act with purpose, measure our results and celebrate our achievements. We are creative we learn, experiment and innovate.

We are committed to maintaining a barrier-free environment for all and welcome individuals of diverse backgrounds, including but not limited to, those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and the LGBTI communities to apply for our job opportunities.

If you require a reasonable workplace adjustment to support you during the interview process please email [email protected] with your request. Reasonable workplace adjustments are changes that are necessary and achievable to enable a person to efficiently perform their role to the best of their abilities. A reasonable workplace adjustment can be requested at any time in the recruitment process or as a part of employment with IPC Health.