• Location: Melbourne's Eastern suburb and Northern suburb
• Job Type: Casual
• Salary: Above competitive award rate
• Start Date: As soon as possible

About Us:

We are a small family with lived and work experiences caring for our community. Our approach to being with the community in caring and supporting hands through the support services we provide—more details about our company will be discussed in the interview—is dedicated to providing exceptional support and care to individuals in need. As part of our commitment to offering inclusive services, we seek a compassionate and skilled Bilingual Support Worker fluent in both Arabic and English.

Role Overview:

As a Bilingual Support Worker, you will provide essential support to our clients, ensuring their well-being, safety, and dignity. Your responsibilities will include assisting with personal care tasks such as bathing, dressing, and grooming. Additionally, you will provide transportation, companionship, and help with community activities that the care recipient may be unable to participate in due to fragility or other limitations.

You will specifically assist Arabic-speaking individuals in accessing services, understanding processes, and navigating daily challenges. Your role will involve a combination of direct support, administrative tasks, and empowering clients through language and cultural understanding.

Key Responsibilities:

• Provide direct support and assistance to Arabic-speaking clients, ensuring they have access to necessary services and resources.
• Act as a translator or interpreter when necessary, facilitating communication between clients and service providers in Arabic and English.
• Assist with administrative tasks, such as filling out forms, interpreting documents, and guiding clients through processes.
• Offer emotional support and guidance, providing reassurance and a listening ear for clients facing challenges.
• Help clients navigate social services, healthcare, housing, and other essential community services.
• Promote independence by assisting with budgeting, shopping, and making appointments.
• Maintain accurate client interactions and progress records, handling confidential information appropriately.

Qualifications:

• Fluency in both Arabic and English (written and spoken).
• Experience in a support worker or care-giving role (preferred).
• Strong communication and interpersonal skills, with the ability to connect with clients from diverse backgrounds.
• Knowledge of cultural sensitivities and the needs of Arabic-speaking communities.
• Ability to maintain confidentiality and adhere to professional ethics.
• Basic computer skills for record-keeping and documentation.
• Compassionate, patient, and reliable with a strong sense of responsibility.

Benefits:

• Competitive salary and benefits package.
• Ongoing professional development and training.
• Opportunity to make a meaningful impact in the lives of individuals in need.

OCCUPATIONAL HEALTH & SAFETY

• Take every reasonably practicable step to ensure your health and safety and that all others are affected by your work.
• Comply with all relevant legislation and regulations, Disability Services Metro policies and procedures and reasonable work instructions.
• Ensure that all hazards, unsafe conditions, incidents and near misses are reported promptly and within set time-frames.
• Participate in improving health and safety, including incident investigations and risk management processes.
• Maintain knowledge of OHS issues relevant to your work.

MANDATORY REQUIREMENTS

• Queensland Driver's Licence and clear driving history.
• Use of own roadworthy, registered and insured car during hours of duty
• First Aid Certificate (HLTAID003), including CPR, has been current within 12 months.
• Working with children, check
• National Disability Insurance Scheme check
• NDIS Worker Orientation Model
• Covid Vaccinations certifications
• All other minorities rise from time to time according to the state and government as the workplace requirements to continue your employment.
• Functional Assessment (Pre-employment medical check)

CHILD-SAFE STANDARDS

• Maintain a child-safe culture at the specific Supported Independent Living locations by
• Adhere to relevant Disability Services Metro policies and NDIS quality and safeguards commission legislation to understand and activate your role in preventing, detecting, responding to, and reporting suspicions of child abuse to the relevant authorities.

SECURITY REQUIREMENTS AND PROFESSIONAL OBLIGATIONS

The pre-employment screening will apply to all appointments. Before a formal letter of offer, preferred applicants will be asked to provide:

• Evidence of mandatory qualifications/registrations/licences,
• Sufficient proof of their right to work in Australia and their identity.
• Complete and current a National Police Check
• Current International police check if the applicant has been residing overseas over the last ten years
• Proof of Vaccination Certificate
• Evidence of a Working with Children Check (employee type with City of Port Phillip registered as the organisation)

KEY SELECTION CRITERIA

• Meets mandatory qualifications and requirements of the position.
• Demonstrated understanding of the needs of older people, people with disabilities and their careers.
• Ability to communicate effectively with people of all ages and from various social, cultural and economic backgrounds.
• Ability to provide feedback on client’s needs, including the ability to monitor and report on clients' changing needs.
• Demonstrated Occupational Health and Safety Skills, including taking responsibility for your health and safety and that of others in the workplace.
• Ability to plan work effectively and to work cooperatively as part of a team.

All applications must be submitted as soon as possible.