Why work for sgch?

• Contract full-time role to 13 October 2025. Monday to Friday - 35 hour working week
• Enjoy non-for-profit salary packaging up to $15,900 per year of your salary tax free plus an additional $2500 for entertainment (meals and accommodation)
• Career development and growth opportunities
• Access Health and Wellbeing programs including EAP- Employee Assistance Program- free confidential support for you and your family
• Great office locations, close to public transport
• Paid Parental Leave and other great employee benefits.
• Work with an experienced and collaborative team of housing professionals

WHAT WE DO

SGCH provides sustainable, safe and affordable housing as the foundation for our customers to connect to opportunities and build their communities. As a Tier 1 provider under the National Regulatory System for Community Housing, SGCH offers subsidised rental housing for people on low to moderate incomes. We are a profit-for-purpose organisation that receives income from rent and reinvests it to deliver maintenance services and increase the supply of social and affordable housing. We balance business acumen with a social heart, strive for operational excellence and foster continuous learning and growth. We embody our ETHIC values and nurture a culture of kindness, respect, and teamwork to drive our mission to provide sustainable, safe, and affordable housing for all.

ABOUT THE ROLE

SGCH has a full-time contract opportunity till the 13 October 2025 for a Property Care Specialist to join our Customers- Services team in our South West Sydney region. This position will be based at our Bonnyrigg office with travel to other SGCH offices and locations as required including both Southwest Sydney and the Metro North East Region.

As a SGCH Property Care Specialist you are an integral part of the Customers – Services Team, working closely with a range of teams and proactively with our customers to sustain their tenancies. Your role will help in achieving an increased responsibility and capability for the tenant, improved property care by our customers in line with the RTA via NCAT to sustain tenancies and in turn assisting a decrease in debt for the customer and the organisation.

Your role will include a range of actions to be taken to address property care including Hoarding & Squalor related matters. You will work closely with internal customers, collaborating to ensure desired outcomes are met. The role will work collaboratively with teams to ensure resolution in a timely and professional manner to provide customer service to our tenants and protect the asset. You will be a conduit in relationships between the tenant, relevant teams within SGCH and multi trade contractor to manage complex works or repair complaints to prevent ongoing escalation and financial impact to SGCH. The role includes negotiating tenant repayment agreements for any debt, placing tenancies on a regular inspection regime and maintaining and monitoring those tenancies; attending the NSW Civil and Administrative Tribunal (NCAT) to obtain relevant orders in relation to these matters.

To succeed in this role, you will have experience in and passion to sustain tenancies for our customers by proactively managing property care, tenant arrears and debt. You will bring strong problem -solving skills to manage complex situations, work collaboratively with internal teams and external stakeholders and have a customer centric approach.

ABOUT you

The successful candidate for this role will have:

• Ability to work collaboratively across teams to achieve agreed outcomes
• Proven capacity to deliver superior customer service in a busy and demanding environment
• Sound knowledge of the NSW Residential Tenancies Act
• Strong negotiation skills and proven experience at the NSW Civil & Administrative Tribunal (NCAT)
• Experience working with people with complex needs, including people with mental health issues, people with disability or older persons
• Understanding of the complexities associated with situations of Hoarding and/or Squalor
• Ability to assess, coordinate and review a customer’s needs to guide a response from a range of partners
• Experience in the delivery of flexible and responsive services tailored to a person's needs and interests, whilst also providing advocacy and referral services as required
• Diligent and compassionate person who is motivated and capable to assist customers to achieve their goals and aspirations
• Current NSW driving license

next steps

If this sounds like you, please review the attached position description for more details on the role and what's on offer.

The recruitment process may include interviews and other forms of skills and behavioural assessments. The appointment of a suitable candidate will be subject to pre-employment screening which may include reference checks, a National Police Check, Health Assessment, etc.

A full position description is attached below.

To submit your application, click 'Apply Now'.

SGCH is an Equal Opportunity employer. Diversity makes us stronger and we want an organisation that reflects the communities we serve.

Please note we may establish a Talent Pool from this process.