Kevin Heinze GROW

We’re looking to appoint an experienced, understanding Disability Support Senior Trainer who uses person-centred and strengths-based approaches to work with people of all abilities. The role involves training and supporting Kevin Heinze Grow participants within our Café Kevin program.

ABOUT US

Kevin Heinze Grow (KHG) has been operating for over four decades supporting people of all abilities with the principles of therapeutic horticulture. We deliver evidence-based programs and services in the peaceful, natural environment of a garden setting. Participants primarily work outdoors alongside our highly qualified multidisciplinary team of staff, developing confidence and resilience while engaging in meaningful activities.

KHG closely aligns with a social model of disability and see our role as supporting people as best we can to navigate their lives and the way they wish to engage with others.

One of our prevocational educational programs is Café Kevin, the aim of the program is to work with small groups of participants training them in aspects of café operations, customer service and business administration whilst creating meaningful opportunities for the local community to engage with the café program.

Café Kevin is set within our nursery which provides a peaceful nature based setting. Our café is operational from 10am -1:30pm, which allows for lots of preparation and learning without customer interactions. Our Café currently services the KHG community, neighbouring Men’s Shed and a small but increasing amount of patronage from the broader community. It’s a lovely flexible and gentle environment in comparison to a bustling café.

THE ROLE

The Café Kevin Senior Trainer will have the opportunity to work 1:2 with a group of people with a disability (physical, intellectual and/or psychosocial) and/or mental health condition. Supporting our participants to engage within the Café Kevin program, delivering an inclusive on the job prevocational educational program with a focus on developing skills in the day-to-day operational aspects of a café including food safety procedures, customers service, food preparation, stock and equipment management cash management, financial administration and working within a team.

• Casual
• 13.5 hours per week, Wednesday & Thursday, including both participant support and planning time
• Doncaster location
• Pay and conditions as per the SCHADS Award, Level 3 dependent on experience and qualifications

ABOUT YOU

You are inspired by educating and supporting others, having the ability to break down processes, demonstrate and monitor tasks to teach people with all abilities.

Possessing strong customer service focus, where you get a real buzz from developing relationships within the community. Your love of food and hospitality within a garden setting will allow you to share your knowledge and experiences within the cafe environment.

CORE FUNCTIONS:

• Providing training and development to Café Kevin program participants, including teaching all aspects of café operations including menu selections, customer service, food preparation, modelling workplace behaviours, and basic business administration;
• Leading a team of program participants 1:2, to provide the delivery of café operations to paying customers;
• Support program participants to achieve their goals in the hospitality operations, food preparation, customer service and other goals as relevant;
• Demonstrates empathy and respect, contributing to a safe and welcoming environment for a diverse group of people
• Guides participants through supportive resources for key café tasks
• Works according to the individual needs of participants
• Records and assesses participant progress
• Contributes to participant reports
• Responsible for contributing to positive outcomes for participants
• Works as part of a cooperative multidisciplinary team
• Other duties as required

PERSONAL ATTRIBUTES:

• Integrity
• Empathy
• Flexibility
• Sense of humour
• Persistence
• Commitment to quality service delivery
• Ability to work independently and as part of a team
• Excellent verbal communication skills

KEY SELECTION CRITERIA:

• Qualifications in Disability, Education, Hospitality or equivalent
• Experience supporting with people with disabilities
• Experience and knowledge in hospitality operations
• An interest in horticulture-based therapy, primarily food production and working within a nature setting
• High levels of flexibility and key understanding of the flexibility required in a disability setting
• Training or experience in responding to behaviours of concern
• Sincere and appropriate levels of empathy, consideration and respect towards others
• Demonstrated capacity to make timely and appropriate decisions
• Ability to successfully work independently or as part of a group
• Highly developed time-management and organisational skills
• Computer literacy

MANDATORY:

Police Check, Working with Children Check, NDIS Worker Screening Check,

Applications will be assessed on a rolling basis. Please apply as soon as possible.