We are looking for an energetic, passionate and dynamic Operations Manager to join our team! If you want to make a difference, are ready to dive in and get things done and most of all CARE about what you do then please consider joining us!

We are looking for someone driven, confident and understands the value they bring to the table.

Your role will include (among other things)

• Overseeing the smooth day to day Clubhouse operations with responsibility for oversight of program units, member engagement, new member orientation, outreach, volunteer coordination, and ensuring adherence to Clubhouse International standards.
• Leading the daily operations of Kindred Clubhouse in line with the Clubhouse International Model including implementation in new satellite site/s.
• Participating in induction and intake of new Members for Kindred Clubhouse and the CPS (Commonwealth Psychosocial Support Program) through Kindred’s partnership with Mentis Assist.
• Participating in communication and outreach process for Members to foster belonging.
• Co-designing and facilitate group sessions aimed at addressing psychosocial needs of the community.
• Maintaining a safe and welcoming space for people with mental health concerns including those from diverse communities including LGBTIQA+, Aboriginal and Torres Strait Islander people, and Cultural and linguistically diverse people.
• Actively promoting the Clubhouse model and CPS program through networks and ambassadorship.
• Creating and/or monitoring community partnerships to develop community experiences for Members.
• Contribute to or lead grant searches and applications.
• Ability to drive members in a 12 seater bus. (only a Vic drivers license required)

Education

• Relevant tertiary qualification in Mental Health, Social/Community work, Operations or Business (desired).
• National Police Check.
• Victorian driver (car) license or ability to obtain.
• First Aid and CPR certificates or ability to obtain.

Experience

Valued experience includes:

• Previous role in a Clubhouse
• Lived/living experience of mental health issues.
• Strong understanding of mental health conditions.
• Ability to navigate crisis situations or challenging behaviours.
• Working with people with mental illness in a non-clinical setting.
• Not-for-profit and community service program management.
• Organisational advocacy.
• Group session delivery.

Personal values & attributes

• Excellent verbal and written communication skills with the ability to adapt these to a variety of settings and audiences.
• Ability to develop and maintain strong relationships.
• Ability to motivate and guide a diverse team of staff members while fostering collaboration.
• Strong ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Experience with data management, record keeping, and reporting.
• Ability to work with limited direction and within established routines and procedures

If you have the required skills and experience and are wanting to be part of a unique program please click Apply Now.

For further information about the position please contact Stefanie Poole, Director on 0435 086 729.

A position description is attached.