• Competitive Salary Package
• QLD/NSW/ACT role with multi-state responsibility and travel
• Be part of the Change for people with disability
• Significant opportunity for career growth

Company

KinKera Community creates amazing homes for people with disability. The central office is based in St Leonards NSW, and we also have growing offices in Brisbane and Adelaide with more locations to follow. KinKera has an aspiration for a national presence that creates opportunities for our team and the people we support. With a significant track record and an experienced management team, the company is rapidly expanding across the nation with completed and pipeline developments in NSW, QLD, VIC, SA, and TAS with more to follow.

KinKera Community’s Mission & Purpose

At KinKera Community we believe in creating homes in integrated communities and genuine opportunities for people to socialise, learn, work, and grow. We look beyond building homes. We are creating communities with real opportunities for people to live their lives the way they want and to maximise the opportunities for participation in all aspects of day-to-day living. We believe in designing homes that ensure people live in accessible, well-designed, and safe environments with opportunities to maximise their independence and potential to gain capacity. We support all design categories of SDA- Improved Liveability, Fully Accessible, High Physical Support, and Robust and ideally, we work with each person, their families, and stakeholders to design a home to suit individual needs.

Role & Responsibilities

• Work with Support Coordinators, Occupational Therapists, and KinKera Community Support Provider collaborators to identify appropriate tenants & Support service recipients.
• Guide people and stakeholders through KinKera’s SDA application process; intake assessment, resident matching, and suitability based on KinKera’s SDA design and features.
• Identify short- and long-term risks with establishing and maintaining residency.
• Provide exceptional customer experience to participants entering the KinKera Community residence journey.
• Participate and represent KinKera in state-based community events and disability expos.
• Support the development of SDA services to ensure positive customer experiences.
• Develop and maintain strong, productive & collaborative professional relationships with key stakeholders – NDIA, OTs, SCs, and state-based Health Services.
• Assist General Manager with fulfillment and management of Hospital-to-Home transitional accommodation service sites.
• Always embrace feedback and the value of continuous improvement of all aspects of your role and broader business processes to strive toward operational effectiveness.
• Provide collaborative advice, direction, and support to the internal stakeholders as required to support the development of operational and strategic business objectives.
• Maintain a strong and current understanding of NDIS and NDIS Commission standards, requirements and Specialist Disability Accommodation guidelines.
• Adhere to responsibilities as outlined in the KinKera Community Workplace Health & Safety Policies and actively participate in all safety initiatives.

Key relationships:

• Potential residents at KinKera Community Properties; their families and informal supports
• NDIA, Local Area Coordinators, Partners in Community
• Health service providers, community service providers & Support Coordinators working with people that have potential to be SDA eligible.
• Clients in Hospital-to-Home transitional accommodation services; their Health Service supports; Disability support providers & informal supports.
• KinKera Customer Experience Team (internal)

Applicant Requirements

Essential:

• A focus on positive customer outcomes with excellent communication skills and experience.
• Experience working within the NDIS markets and working with NDIS participants especially people that may have behaviours that concern other people.
• Demonstrated understanding of NDIS, in particular, Specialist Disability Accommodation and Independent Living support services such as SIL, ILO, and flexible Core.
• Capacity to work collaboratively and effectively across multi-disciplinary teams both internally and externally.
• Evidence of a current driver’s license and willingness to travel for work-related activities.
• Demonstrated organisational ability in time management, meeting deadlines, and productivity targets.
• Demonstrated ability to work autonomously, flexibly, and conjointly with staff from other disciplines as part of a client-focused, geographically dispersed, multi-disciplinary team.
• NDIS Worker Screening, relevant state check (WWCC), and completion of NDIS commission worker orientation and supporting communication modules.

Desirable:

• Lived experience of disability
• Lived experience of the NDIS SDA participation journey
• Brisbane location but not essential.