About knowmore Legal Service

We provide free legal information, advice, representation and referrals, financial counselling and support for survivors of child sexual abuse through the National Redress Scheme and the Territories Stolen Generations Redress Scheme. 

Last year 46% of people contacting us were First Nations People, so we aim to provide a culturally safe service. A key part of this is the employment of Aboriginal and Torres Strait Islander Engagement Advisors to assist First Nations survivors to receive legal assistance, working closely with other multi-disciplinary team members to deliver services to them in a culturally safe and respectful manner.

About the Role

Reporting to the Fundraising and Communications Manager, the Communications Specialist is responsible for maintaining knowmores digital presence, assisting in the development of accurate and effective communication materials and supporting the Fundraising and Communications Manager to implement fundraising and communications activities which support knowmore’s strategic plan.  

Maintaining knowmore’s digital presence on the internet

• Keeping knowmore’s content and resources updated with relevant information about our services, people, media releases and careers.
• Social Media Engagement 
• Maintain and monitor knowmore’s social media profiles such as LinkedIn, Twitter, Facebook.
• Regularly post and share relevant content, engage with followers, and participate in sector discussions.
• As requested by the Manager, create and share valuable content such as blog posts, whitepapers, and case studies.
• Manage content that is in breach of knowmore’s guidelines and report via appropriate channels.

Brand

• Ensure all digital and print publications are following the style guide, ensuring consistency in image, size, font and colour
• Manage knowmore’s assets, including online content and print materials, in relation to adherence with knowmore style guidelines.
• Maintain a data base of relevant content material
• Liaise with knowmore staff to develop case studies.
• Liaise with knowmore staff to obtain data with regards to service delivery to share with broader audiences.
• Under the directions of the Fundraising and Communications Manager, liaise with the law reform and advocacy team to develop articles to assist in their campaigns.
• Manage digital content for knowmore’s website and social media channels.
• Manage print content such as factsheets, website content, media releases, annual reports, and other marketing materials.
• Writing, editing and proof-reading publications and promotional materials, internal and external documents. 

Media

• Keep a narrative of media coverage, providing regular updates to the Executive Team.
• Researching and writing media releases and alerts and providing advice on suitable story angles as required.
• In the absence of the Manager, liaise with journalists and field media enquiries. 
• Monitoring and advising on content for knowmore’s communication channels. 

Manage internal publications

• Under the direction of the Manager write and compile newsletters to be sent to relevant audiences.
• Maintain a data base of stories, information, research findings etc that can be included in various publications and campaigns.
• Monitor feedback from the newsletter and upline to Manager as required.
• Support external publications
• Provide advice and support regarding branding.
• Facilitate the gathering of content required.
• Liaise with printers for quotes and production.
• Follow the procurement process, ensuing relevant authorizations are obtained.
• Email campaigns to external contacts such as clients, partners, prospects), sending regular newsletters with updates, project highlights, and industry insights.

Organisational Obligations 

• Share our values and have a strong commitment to improving the lives of survivors of child abuse.
• First Nations cultural competency – to work in ways that recognise and counteract privilege and bias, and appreciate the values, traditions, belief systems, and experience of First Nations People.
• Demonstrate an active and dedicated commitment to knowmore’s Purpose, Vision and Values.
• Commitment to working within and supporting knowmore’s practice framework (trauma-informed culturally safe, person-centred).
• Comply with knowmore’s Policies and Procedures. 
• Observe all legal and legislative requirements. 
• Ensure a high level of confidentiality and integrity. 
• Assist in the development of, and participate in knowmore’s initiatives, projects and events. 
• Cultivate productive and collaborative working relationships and outcomes through open an inclusive planning, continuous improvement and transparent work practices.
• Liaise with others in a professional, respectful and constructive manner. 
• Take reasonable care to protect their health and safety and the health and safety of others. 
• To engage in professional supervision and other reflective practice opportunities as required. 

Qualifications and Selection Criteria

Tertiary qualification in communications, public relations, journalism or similar, and/or consistent professional work experience in these fields.

Experience working in a communications, engagement, campaigns or advocacy role(s).

Demonstrated experience in using Microsoft, online social media channels, Adobe Creative Suite and maintaining website content, with an understanding of new and social media trends, and safe social media practices.

Stakeholder engagement skills.

Excellent oral and written communication skills, including the ability to prepare high-quality materials tailored to a variety of audiences.

We strongly encourage applications from people with lived experience of diversity to apply. This includes women, Aboriginal and Torres Strait Islander peoples, people from multicultural backgrounds, members of the LGBTQIA+ community, and individuals with diverse abilities and experiences. Your unique perspective is valued here.

Other requirements

Hold or satisfactorily pass a National Police Records Check and a Working with Children Check.

The role may involve intrastate and interstate travel to attend events and other knowmore offices, meet with stakeholders and to undertake community engagement activities. 

Benefits

A competitive salary commensurate with the not for profit sector is offered together with the availability of salary packaging to achieve a tax effective total salary package. In addition to being a flexible workplace, knowmore offers 12% superannuation (0.5% above the SGC), a 37.5 hour working week and 4 weeks annual leave, including annual leave loading.

Employees have access to a training and development opportunities as well as our Employee Assistance Program.

Additionally, following your probationary period knowmore offers the ability to partially work from home to facilitate a balanced work life. 

Meet Aunty Glendra

Aunty Glendra Stubbs is a Wiradjuri woman and an Elder in Residence at knowmore. She has been supporting Aboriginal and Torres Strait Islander clients since knowmore began in 2013. In this video, Aunty Glendra shares her story about working at knowmore and supporting her clients on their journey. Video Link: www.youtu.be/Ib4Va2apySU.

Further Information about knowmore is available at www.knowmore.org.au.

Click Apply Now to submit your application. 

There is no application closing date but interviews may be conducted as applications are received.