Why join Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.

Don’t just walk past homelessness. Join the solution.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

About the opportunity:

Our Housing Support Service aims to achieve long-term housing, employment, education, health and wellbeing outcomes for people who are experiencing homelessness or are at risk of homelessness in the southern metropolitan region.

The case manager role provides support to clients experiencing homelessness or are at risk of homelessness. This is achieved through the provision of a range of intervention options ensuring that the client's needs are identified and tailored goals are developed that promote the client's independence, empowerment, autonomy and dignity. This support may be provided in a range of environments including funded accommodation services, private housing or via assertive outreach to clients experiencing housing crisis.

At Launch Housing, we believe that leadership is not defined by position or title – but by the mindset you bring and theactions you take. We also believe that leadership is learnable – that there is a body of knowledge, skills and dispositions associated with leadership that can be learned.

The Launch Housing Leadership Framework outlines the key expectations and behaviours required for effective leadership at every level. This role is aligned to the Leading Self proficiency level within the framework, reflecting the responsibility to demonstrate professionalism, personal accountability, self-awareness, and continuous development.

This position is classified under ‘special measures' of section 12 of the Equal Opportunity Act 2010. While all applicants are invited to apply, applicants who indicate that they identify as Aboriginal and/or Torres Strait Islander will be prioritised in the selection process.

This is a permanent, full-time opportunity, based in Cheltenham.

What you'll be doing:

• Engage with clients to provide information, education, support and case management services appropriate to their needs.
• Develop individual case plans in conjunction with clients and implement strategies that enable them to achieve their goals by building upon their strengths and focussing on solutions.
• Assist clients to develop longer term housing options, both within and/or independently of Launch Housing’s supported accommodation program.
• Ensure clients maximise all government and community income assistance and support.
• Initiate and maintain contact with vulnerable clients using flexible engagement strategies to achieve case plan goals.

What we're looking for (key selection criteria):

• A tertiary qualification in social work, human services or other relevant discipline.
• Demonstrated understanding of the Victorian homelessness service system especially in regards to crisis and social housing.
• Experience working with clients with multiple and complex needs due to dual diagnosis, domestic and family violence and/or psychological trauma.
• Ability to build positive relationships and effectively communicate with a range of stakeholders.
• Excellent interpersonal and communication skills.
• Excellent problem-solving and conflict resolution skills.
• Well-developed organisational and time management skills with the ability to work independently and as part of a team.
• Ability to use Microsoft Office based applications such as Outlook, Word and Excel.
• A current Working with Children Check.
• A valid Victorian Drivers Licence (Mandatory).
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness

For more information, please contact Mark Lamont on [email protected] using the subject line: Case Manager enquiry via EthicalJobs.

How to Apply

To apply for this opportunity, please click on "Apply Now" button. Please submit a cover letter addressing the key selection criteria and your CV.

For a copy of the position description please contact us at [email protected] using the subject line: Case Manager enquiry via EthicalJobs.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected] using the subject line: Case Manager enquiry via EthicalJobs.

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.

A position description is attached.