Why join Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.

Don’t just walk past homelessness. Join the solution.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

About the opportunity

The Elizabeth Street development is the first of its kind in Australia and is based on five key elements:

• Permanent – offering self-contained, high-quality housing
• Safe – 24-hour staffing and controlled secure access to the building and apartments
• Affordable – with rents set at a maximum of 30% of income
• Supportive – with onsite supports to help stabilise and sustain housing
• Diverse - a social mix of tenants ensuring a thriving community (131 studio apartments)

The position will primarily be responsible for the smooth operation of the Front of House area and undertaking a range of administrative tasks and other activities as directed by the Management team. The role will work collaboratively with Case Managers, after hours and tenancy management teams to ensure the ongoing well-being of 65 formerly homeless tenants, and act as agents on behalf of the landlord after business hours and on weekends.

At Launch Housing, we believe that leadership is not defined by position or title – but by the mindset you bring and the actions you take. We also believe that leadership is learnable – that there is a body of knowledge, skills and dispositions associated with leadership that can be learned. The Launch Housing Leadership Framework outlines the key expectations and behaviours required for effective leadership at every level. This role is aligned to the Leading Self proficiency level within the framework, reflecting the responsibility to demonstrate professionalism, personal accountability, self-awareness, and continuous development.

• This is a permanent, full-time opportunity with hours of work being 8.00am – 4.06pm, Monday to Friday.
• $38.47 - $41.25 an hour
• + Additional Wellbeing Leave
• + Ceremonial/Cultural Leave
• + NFP Salary Packaging Benefits (Tax Savings)
• + Superannuation

This position is classified under ‘special measures' of section 12 of the Equal Opportunity Act 2010. While all applicants are invited to apply, applicants who indicate that they identify as Aboriginal and/or Torres Strait Islander will be prioritised in the selection process.

What you'll be doing

• Engaging with tenants in an informal capacity, working from a strength based, client focused framework.
• Monitoring well-being of tenants through informal engagement and communicating issues to support and/or tenancy staff as they arise.
• Support referral processes to external services as required.
• In consultation with day staff and/or on-call, may provide support to staff to undertake welfare checks for tenants.
• Assisting tenants, staff and visiting professionals in accessing communal and program spaces within the building.
• Provision of phone concierge services.
• Responding to and reporting building maintenance issues as they arise.
• Monitoring entry and exit of all tenants, visitors, contractors and visiting professionals to the building and managing visitor access as required.
• Monitoring CCTV and responding to critical incidents and emergencies in accordance with ESCG and landlord procedures and policies, including defusing elevated client behaviour.
• Maintaining, utilising and updating accurate records in the range of systems that have been established at Front of House e.g. Communications Log, Critical Incident Reporting, Daily Sighting Register, Visiting Professionals Register.

What we're looking for (key selection criteria)

• A commitment to the values of Launch Housing and our mission to end homelessness.
• Experience in Customer Service or Front of House/Reception duties.
• Uphold professional boundaries, maintain confidentiality and escalate concerns appropriately
• Is respectful in communications with clients and professionals
• Is organised and manages time effectively so that assigned tasks are completed.
• Written communications and reports are clear, concise and completed in a timely manner
• Ability to problem solve and remain calm when responding to elevated client behaviours and incidents
• Ability to undertake or learn IT skills and systems
• Have qualifications or Sare willing to work towards qualifications in Social Work, Youth Work, Community Services or another related discipline (desired).

For any questions about the role, please Roslyn Stewart on [email protected] using the subject line: Concierge & Administration Worker enquiry via EthicalJobs.

How to Apply

To apply for this opportunity, please click on 'Apply Now' button. Please submit a cover letter addressing the key selection criteria and your CV.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected] using the subject line: Concierge & Administration Worker enquiry via EthicalJobs.

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.

A position description is attached.