• Full time, max-term 6-month contract with possibility of extension
• Impactful people-leadership opportunity
• $53.1888 per hour + shift and on call allowances + super + salary packaging
• Occasional on-call required
• Working rotating roster between the hours of 6am to 9pm Monday-Friday

About the role

We are seeking an experienced people leader who is detail-orientated to lead our day-to-day program operations. The Coordinator (Operations) will primarily be recruiting, leading, developing and supporting the Concierge team of permanent and casual staff who work on a 24/7 fixed roster. The role also manages all operational functions to maintain the smooth running of the facility including rosters, accounts, petty cash, timesheets, purchasing, maintenance, compliance, incident and relationship management.

You will bring a positive, solutions-focused attitude that fosters an inclusive, diverse and engaged team which seeks to continually improve our systems, processes and most importantly the experience of residents and visitors of the building.

You're someone who has led and supervised teams before and are known for being well-organised with solid administrative skills. You'll be able to demonstrate an understanding of the homelessness sector and the clients that we support. You will also have excellent relationship-management skills as you will be working with key service delivery partners and stakeholders within and outside of Launch Housing.

The role is an integral part of the Elizabeth Street Common Ground (ESCG) Leadership Team. This is a great opportunity to bring your organisational skills and administrative experience and to contribute to making a difference in the lives of people who have experienced chronic homelessness. Elizabeth Street Common Ground is a challenging and dynamic environment which requires a calm and consistent approach that contributes to positive resident outcomes and impact.

Continuing to build on a positive and safe workplace culture by being responsive, involved and available is essential to your success in the role. If you would like an opportunity to bring your skills, knowledge and passion to ESCG and help us continue to improve the services we provide, we would love to hear from you.For more information, please refer to the position description.

What we're looking for (key selection criteria)

• Experience supporting staff who work with people with complex needs.
• Proven ability to provide supervision that is supportive and promotes professional development and accountability.
• Leadership qualities including a high degree of initiative and analytical skills.
• Well-developed organisational and time management skills.
• Demonstrated ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
• Demonstrated understanding of housing and homelessness policy, context and systems.
• Demonstrated ability to work collaboratively with others towards effective client solutions.
• A valid Victorian driver’s licence
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.
• A tertiary qualification in human services, social work or other relevant discipline (desired)

WHAT WE OFFER YOU

Our permanent and fixed term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• Gender neutral paid parental leave (after 12 months of service)
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

WHAT'S OUR MISSION, VALUES AND CULTURE

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we're striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you may hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Well-being of our staff is our priority. We provide high-quality training & supervision, Wellbeing Days, and access to Employee Assistance Program.

How to Apply

To apply for this opportunity, please click on "Apply Now" button.

Please submit a cover letter addressing the key selection criteria and your CV.

If you need additional information about this role, please contact Roslyn Stewart on [email protected], using the subject line: Coordinator - Operations enquiry via EthicalJobs.

Please note shortlisting will occur on a rolling basis, so please don't delay in submitting your application!

A position description is attached.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them onsite, please contact the Talent Acquisition Team on [email protected] if you have any concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected].

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.