• Full-time, maximum term role until January 2026 (parental leave backfill)
• Based in North Melbourne, with hybrid work options available
• Make a difference in the lives of lost and abandoned animals

About Us

The Lost Dogs’ Home is one of Australia’s most iconic animal welfare organisations, dedicated to caring for and rehoming thousands of lost and abandoned dogs and cats each year. We are committed to making a positive impact on the lives of these animals and the community.

We are seeking an experienced fundraising professional to join our team and contribute to our vision of giving animals the best chance of a happy and healthy life.

About the role

The Lost Dogs’ Home boasts a sector-leading integrated fundraising program. The Senior Manager, Fundraising and Supporter Services provides leadership to the Lost Dogs’ Home Fundraising team and oversees delivery of the annual fundraising budget. The role is responsible for the ongoing planning, delivery, monitoring and optimisation of Fundraising Team key objectives and campaign strategies while keeping up to date with emerging fundraising trends and best practices. The role will work closely with LDH’s General Counsel and other internal stakeholders to ensure that Fundraising activities comply with legislative and regulatory requirements, including those of the ACNC, Fundraising Code of Practice and Australian Privacy Principles.

This role will support the team for approximately 10 months in a parental leave backfill capacity and will have the opportunity for a 3.5 week (approx.) handover with the current incumbent to ensure a seamless transition.

The Senior Manager, Fundraising and Supporter Services reports to the Director of External Affairs and manages a team of fundraising and supporter services specialists. In addition to overseeing the core functions of the Fundraising function, the role may be involved in ad-hoc project work including the scoping and design of an upgraded CRM system.

Key Responsibilities:

• Implementing a variety of fundraising strategies and multi-channel fundraising campaigns against revenue generation targets, including acquisition.
• Overseeing and guiding the development and implementation of actions and activities across individual giving, regular giving and community giving, as well as the supporter services team, which includes our CRM data management function .
• Working to plans that underpin the External Relations (ER) strategy and in turn, organisational strategy.
• Overseeing the implementation of the multi-channel fundraising program, ensuring the campaigns perform to target, strategically responding to underperforming campaigns if required.
• End to end management of Fundraising suppliers and delivery partners.
• Undertaking strategic management of expenditure budgets to achieve greatest ROI, and/or development and growth of the fundraising portfolio.
• Providing insightful and valuable reports that guide direction and decision-making.
• Managing, supporting, and developing direct reports by ensuring the vision is set, objectives are clear, operational plans are realised, and income and other set targets are achieved.
• Providing strong leadership and people management to ensure the high performing team remains supported and engaged.
• Fostering a culture of donor-centric communications, guide and coach the Supporter Services team to deliver excellent donor stewardship against retention plans and strategies in support of financial stability and growth.

About you

An experienced fundraising professional, you are passionate about making a meaningful difference in the lives of vulnerable animals and the people who care for them. With a proven track record in developing and executing successful fundraising strategies, you thrive on building strong relationships and leading initiatives that drive impactful results.

You are a creative thinker who can identify opportunities and innovate to meet ambitious goals. Your exceptional communication and storytelling skills inspire donors, stakeholders, and teams alike, while your strategic mindset ensures effective planning and execution of campaigns across multiple channels.

Collaboration and leadership come naturally to you. You excel at guiding and mentoring teams, fostering a culture of accountability and enthusiasm, and building partnerships that amplify the mission of an organisation. Your ability to analyse data and translate insights into actionable plans ensures you deliver measurable outcomes aligned with organisational goals.

Above all, you are driven by a sense of purpose and share our unwavering commitment to animal welfare. You are ready to step into a role where your expertise will directly contribute to transforming the lives of lost and abandoned dogs and cats, and to championing the mission of The Lost Dogs’ Home.

In addition, you will have:

• A relevant degree, coupled with significant experience in delivering high performing multi-channel sophisticated fundraising programs
• A strong understanding and experience in delivering complex mass marketing fundraising strategies.
• Demonstrated success in achieving ambitious fundraising targets across various fundraising programs and channels.
• Strong leadership skills, and a demonstrated ability to lead professional teams towards successful achievement of identified outcomes.
• Exceptional relationship building skills at all levels of an organisation and across external stakeholder groups.
• Data analysis and reporting skills, including the ability to consolidate, analyse and present information to suit the requirements of diverse stakeholder groups.
• An understanding of community fundraising and small business supporter development.
• Ability to effectively manage a busy workload, work to tight deadlines and deliver results across multiple priority areas.

What you will get in return

• Opportunity to oversee a high-performing fundraising program and team of specialists
• Opportunity to create your own mark in an iconic animal welfare charity
• The chance to work in a collaborative and supportive environment
• Genuine sense of purpose and satisfaction that you are making a difference to the lives of vulnerable animals

How to apply

If you are an experienced and dedicated fundraising professional with a passion for animal welfare and a desire to make a meaningful impact, we encourage you to apply. Please ensure that you attach a current resume and a covering letter outlining the reasons for your interest in and suitability for this role. If you have any questions about this role, please direct them to [email protected] using the subject line: Senior Manager - Fundraising and Supporter Services enquiry via EthicalJobs.

The successful applicant will be required to complete satisfactory background screening checks.

The Lost Dogs’ Home is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Only candidates with the right to work in Australia may apply for this position.