About us:

At The Lost Dogs’ Home, we are a foundation in Victoria's animal welfare landscape, celebrated for our compassionate care of around 18,000 lost and abandoned dogs and cats every year. Beyond caring for animals, we are dedicated to providing diverse animal welfare and community programs, all aimed at giving animals the best chance of a happy and healthy life. Our mission is upheld by passionate individuals who embody a profound affinity for animals, community, and advocacy.

About the role:

Reporting to Manager of Insights and Data, the Supporter Services Lead responds to data briefs and other special data projects to support the implementation of The Home’s fundraising strategy and supporter stewardship plans, applying fundraising best-practices and stewardship techniques, ensuring each supporter’s interaction with the Home is a positive and uplifting experience.

This hands-on role involves maintaining The Home’s database, overseeing donations processing, importing of third-party donations, administering of receipts including end of financial year statements. The Supporter Services Lead provides direction to The Home’s Fundraising Officer as well as acting as an escalation point for donor and supporter enquiries and complaints.

Key Responsibilities:

• Oversee the administration of LDH’s Fundraising CRM (Blackbaud Raiser’s Edge), including third-party integrations. Oversee the administration of LDH’s Fundraising CRM (Blackbaud Raiser’s Edge), including third-party integrations.
• Support the delivery of LDH’s data management strategy by carrying out detailed data cleansing activities, amendments, and updates to system records.
• Ensure the secure extraction, segmentation and importing of fundraising campaign related data.
• Contribute to the creation and implementation of systems to accurately track the donor journey and supporter engagement across all fundraising initiatives.
• Update process and procedure manuals in line with best practice data management.
• Accurately record all supporter financial interactions from LDH own channels and third-party platforms.
• Deposit monetary donations into LDH’s bank account, ensuring correct reconciliation of funds.
• Lead monthly reconciliation and reporting of all fundraising income streams in collaboration with the Finance Team.
• Train staff and volunteers in best practice use of the Fundraising CRM and plugins as required.

About you:

You will have extensive database and general administrative experience, ideally within a not-for profit organisation. You will be known for your exceptional attention to detail, organisation and planning skills, and be comfortable working within tight deadlines.

You will be a self-motivated team player who is passionate about making a difference in the lives of animals.

In addition, you will also have:

• Demonstrated experience in a fundraising administration customer focused role.
• High level supporter care and a good understanding of the supporter journey.
• Demonstrated proficiency in the effective use of fundraising donor databases and maintaining accurate records.
• Excellent verbal and written communication skills and ability to liaise with internal and external stakeholders, and outstanding phone manner.
• Excellent interpersonal skills and friendly, positive disposition.
• Experience in managing relationships with key internal and external stakeholders, including volunteers.
• Demonstrated high-level attention to detail and ability to organise and prioritise work to meet multiple deadlines, able to work on own initiative.
• Demonstrated problem solving skill and proficient time management and multitasking skills.

About our culture:

At The Lost Dogs’ Home, we cultivate an inclusive work environment that celebrates diversity. Our team enjoys a vibrant culture that fosters meaningful connections, both professionally and socially. Led by our dedicated social committee, we organise a wide range of engaging activities such as Paint and Sip Nights, Bowling, Trivia, and regular after-work gatherings. These events create opportunities for our team to relax, bond, and forge lasting friendships. We take pride in our diverse team where every individual is encouraged to be their authentic self, regardless of their role within the organisation.

What we can offer:

• A unique and rewarding career in animal welfare, where you can make a real difference in the lives of shelter animals.
• Fantastic career development opportunities, including financial assistance for approved studies.
• A supportive and passionate team, dedicated to developing your skills in animal welfare.
• Discounts at our Vet Hospital to support your own pet’s health.
• Access to our Employee Assistance Program and onsite counselling service for your wellbeing.
• Opportunities to join our Foster Care Program and help care for animals in need.
• A truly unique work environment—surrounded by animals every day!

If you have the skills, experience, and enthusiasm to be successful in this role, please click on the “Apply Now” button, ensuring you have attached your cover letter and current resume in Word or PDF format. If you have any further questions or queries regarding the role, please email [email protected] using the subject line: Supporter Services Lead enquiry via EthicalJobs.

Please note that applications will be reviewed as they are received, so we encourage you to apply early as the role may close if a suitable candidate is found. Don't miss out—apply today!

The successful applicant will be required to satisfactorily complete background screening checks.

The Lost Dogs’ Home is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Only candidates with the right to work in Australia may apply for this position.