• Community Service Officer role is dedicated to enhancing people’s lives
  
• Opportunity to work with a rewarding not for profit 
  
• Be a part of a team that makes a difference

About Us

Legacy is an iconic Australian charity dedicated to supporting veterans’ families. We provide social, financial, and emotional support to the 30,000 partners, children, and dependants of veterans who have lost their lives or health as a result of their service to our country. It’s what we are proud to have done for over 100 years. With a group of dedicated volunteers, known as Legatees, Legacy Brisbane currently supports over 4,000 widow(er)s, 118 people with a disability, 217 Legacy youth and over 60 families.

About the role

An opportunity exists for an experienced Community Service Officer who can go above and beyond when it comes to delivering services to clients and Legatees. You will be confident and experienced in working from a strength based, person centred approach. You will be known for your excellent interpersonal and relationship-management skills. You will be proactive and looking to join an organisation that is dedicated to enhancing lives.

This position is part time (30.4 hours per week) and will require you to work from the Pialba Legacy office (a minimum 2 – 3 days a week) with flexibility to work from home also.

If you are passionate and committed to improving the quality of life for families of veterans (including children, young people, people with disability, older people, widows/ers and partners) then apply for this role and join our Community Service team.

Key Responsibilities

• Conduct client enrolments, intake and assessments, support planning, and reviews
• Provide personal support, including bereavement support, information, advocacy, and referral services
• Coordinate complex client interventions and assist with DVA pension applications for new widows/widowers
• Support and enable Legatees in service delivery through attendance at Contact Group meetings and ongoing communication
• Contribute to event coordination for youth, people with disabilities, and young families throughout the year.
• Participate in Legacy fundraising activities, such as Legacy Week and Anzac Day
• Maintain current knowledge of policies and procedures for service delivery and referrals, and communicate effectively with clients, Legatees, and volunteers
• Keep accurate and compliant client records in line with legal, ethical, and organisational requirements.
• Plan, monitor, and report on activities as required, and undertake additional duties relevant to the role

Skills and Experience

• Minimum of a Diploma in Community Services, Welfare or Youth Work
• Minimum of two years previous experience working within the community sector
• High level of interpersonal/ communication skills and proven ability to engage in and build trust and rapport with internal/external stakeholders
• Highly developed organisational skills, with attention to detail and the ability to establish priorities and meet deadlines
• Proven ability to work independently and as part of a team
• Ability to travel to visit clients with use of own private motor vehicle & current QLD driver’s license (unrestricted)

Highly Regarded

• Sound knowledge of government services such as DVA, My Aged Care and NDIS
• Current First aid certificate or willing to obtain
• Previous experience with CRM and online case management tools
• Knowledge of trauma informed practice, person centred practice and a strength based approach to service delivery
• Experience with Microsoft Office suite of products including Word, Excel, Outlook and Teams

Benefits of working for Legacy Brisbane include:

• The option to salary package, which has the potential to increase your take home salary
• Access to our EAP
• Study Leave - 3 days per year

Please submit a cover letter outlining your interest and suitability for the role along with an updated copy of your resume.

Applicants will be required to undertake a police check, and Blue Card check and provide evidence of a current driver’s licence. As this role includes working with vulnerable members of the community, all applicants must be able to provide proof of vaccination status.

No recruitment agencies please.