• Job location: NSW Statewide
• Job reference number: 00009O64
• Work type: Flexibility available
• Total remuneration package: Up to $92,781 pa. Package includes salary ($75,992 - $83,211), employer's contribution to superannuation and annual leave loading. Pro-rata if part-time.

About us

Legal Aid NSW helps people with their legal problems. We can help people with most areas of criminal law, family law and every day civil law legal issues. We give information, legal advice, help at court and assist people with their legal matters. We can do this over the telephone or at one of our many office locations throughout NSW.

About the role

The Legal and Client Support Officer, Clerk Grade 3/4 role is a valuable addition to our existing administration division at Legal Aid NSW.

The role is an important first point of contact for our clients with complex legal and non-legal issues to determine and provide appropriate information and organises support or services.

The role provides a range of clerical and legal administrative support to our legal teams to deliver best outcomes for our clients.

This recruitment will create a talent pool which may be used for similar ongoing or temporary vacancies (full-time or part-time) we have over the next 18 months.

About you

You are a committed, client focussed team member. You are a team player who delivers consistent quality services in a high-volume environment. Your high level communication skills support you in dealing with our clients and legal staff interactions. These interactions include reception, phone and legal administrative functions.

WHY YOU SHOULD JOIN LEGAL AID NSW

We are committed to diversity and inclusion. We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard. 

We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities. 

We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you’d like information about what we can do to help you, please contact our team at [email protected] using the subject line: Legal and Client Support Officer - Flexible Location enquiry via EthicalJobs.

Other benefits of working with us

• You will have access to training and other opportunities.
• We are an accredited Flex Ready certified employer and are recognised as leaders in the area of flexible work.

The essential requirements for this role

You must:

• be fully vaccinated against COVID-19 before you start work with us
• be willing to have a Criminal Record Check undertaken by Legal Aid (unless you are an existing Legal Aid employee)
• hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)

How to apply

You must submit your application online by clicking the 'Apply Now' button. If you submit your application late or by email it will NOT be accepted.

Your application must include:

• your resume (no more than 5 pages) – We have included a template resume that you can use if you’d like.
• cover letter (no more than 1 pages) – Please use the template cover letter provided.

Please make sure your application is complete, that you have answered all questions in I Work for NSW, attached your resume and cover letter before you submit it.

Do you need help to apply?

It’s important to properly prepare before you apply for a role. Here is some other information to help you:

• If you have questions about the role, please feel free to attend one of the two information sessions or you can contact the Hiring Manager Fiona Glenton via email: [email protected]
• If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
• The Role Description sets out the responsibilities of the role.
• The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate. 
• Applying for a Role
• Working at Legal Aid NSW