About Us

LifeFul began as a Support Coordination company, and it continues to be one of the services we do best in!

At LifeFul, we empower our clients to achieve their goals by understanding their needs and guiding them toward their desired outcomes. We ensure clients access the right services while maintaining excellent support and advocacy.

We are currently seeking Level 1-2 Support Coordinators to provide Coordination of Supports to our growing base of Participants who engage in both Face to Face and Remote Services.

We are also open to hiring on a Part Time- and Full-Time basis.

Responsibilities

As a Support Coordinator, your duties include but are not limited to:

• Stakeholder Engagement: Build and maintain strong relationships with clients, families, service providers, and other stakeholders to ensure cohesive support.
• Service Coordination: Assist clients in accessing necessary services.
• Documentation & Compliance: Maintain accurate records, develop support plans, and ensure all documentation aligns with NDIS requirements.
• Crisis Management & De-escalation: Effectively manage challenging situations and provide solutions in high-pressure environments.
• Communication: Ensure clear, respectful communication with all parties to facilitate effective service delivery.
• Plan Review & Management: Assist clients in understanding, implementing, and reviewing their NDIS plans to ensure goals are met effectively.
• Capacity Building: Empower clients by fostering their independence and decision-making abilities within their NDIS plans.
• Networking & Advocacy: Advocate for clients' needs and connect them with relevant services or community resources.
• Risk Assessment & Mitigation: Identify potential risks in service delivery and implement strategies to address them proactively.
• Continuous Improvement: Regularly evaluate services and suggest improvements to align with best practices and LifeFul’s values.

Skills & Values

• Ability to meet KPIs - You will confidently achieve KPIs by managing caseloads effectively, meeting documentation deadlines, coordinating support to achieve client goals, and contributing to business growth.
• Excellent Communication: Ability to engage clearly and professionally with clients and stakeholders.
• Stakeholder Engagement & Teamwork: Foster positive working relationships across diverse teams and services.
• Problem-Solving & De-escalation: Skilled in managing complex situations and resolving conflicts.
• Service Knowledge: Ability to navigate and coordinate relevant support services to meet client needs.
• Compliance & Accuracy: Strong attention to detail in documentation and reporting.

Requirements

1. Cert 4 or above in Disability, Community Services, or related field. This is not essential but desired. We do also value experience and a desire to succeed!
2. 2 Years Experience in NDIS support coordination or a similar role.
3. Proven experience in service coordination, stakeholder engagement, and de-escalation.
4. Strong communication and organisational skills.

Benefits

• Positive Culture: Supportive, inclusive team environment that values collaboration and respect.
• Professional Growth: Access to training, development, and career advancement opportunities.
• Work-Life Balance: Flexible work arrangements to suit personal and professional needs.
• Recognition & Support: A workplace that celebrates achievements and promotes employee well-being
• Access to a Premium Training Portal: LifeFul are proud to support staff in accessing quality training with modules in complex care, mental health, compliance and more! This training is fully paid for by us!