Be part of our team as we embark on a transformative cultural change journey. Together, we will foster an environment of inclusivity, innovation, and collaboration and this is an opportunity to contribute to our evolving culture and help shape our future. This cultural shift is not just about changing processes but about embracing new perspectives, nurturing creativity, and building a team that thrives on collaboration and mutual respect.

If you are ready to be part of a passionate and dedicated team that is driving positive change, we invite you to explore this distinctive opportunity as a People & Culture Manager where you will play a central role in driving and implementing the Cultural Change Program.

This will be achieved by building the internal people framework, playing a key role in its implementation and ensuring a string partnership between operational leaders and the People and Culture team.

About Us

Lort Smith is a Melbourne icon, serving its people and animals for 89 years. We are Australia’s biggest not-for-profit animal hospital treating over 20,000 animals a year across two locations.

About You

• You’ll be a true HR generalist at the operational level with a passion for a cultural change agenda and highly developed technical ability.
• You are an excellent communicator who can connect with a diverse range of people drawing on well-developed interpersonal capability.
• You’ll be able to use your experience and knowledge to influence change and drive positive outcomes.
• You’ll affect and impact the thoughts, behaviours and actions of others through professional credibility, relationship building and in creating value.
• Your ability to build trust-based connections with line managers and other business leaders will ensure the successful implementation of key projects.

About the Role

The People & Culture Manager is a generalist position responsible for delivering all operational and project-based people solutions to the nominated client group/s within the business. There is a strong focus on delivering on the organisational wide Cultural Change Program through the People & Culture framework.

What you’ll do

• Support the roll out and implementation of nominated projects, programs and initiatives outlined in the P&C Plan and Cultural Change Program
• Support line managers in the development and ongoing implementation, review and adjustment of the team/functional Culture Change Plans
• Develop line management capability across all people practices through guidance, support, coaching and training (as appropriate)
• Proactively support the consistent delivery of all people practices
• Provide advice and support with respect to the ER environment including, legal interpretation and legislative compliance, counselling, mediation and grievance and dispute resolutions
• Tactical and operational delivery (in partnership with line managers) of all key people activity including but not limited to recruitment, onboarding and induction, performance management, reward and recognition, learning & development, and culture and engagement planning
• Acts as the primary point of contact for all people related matters

This role is being offered as full-time Monday to Friday (on-site), reporting through to the Head of People & Culture.

You will have

• A results focus and achievement orientation
• Demonstrated ability to maintain a high degree of trust and confidentiality
• Proven experience in consulting, collaborating and advising internal stakeholders
• Demonstrated success in building and maintaining strong business relationships with internal stakeholders
• Proven organisational and planning skills, with a strong focus on effective time management
• Strong problem solving and process improvement capability
• A demonstrated positive and ‘Can do’ attitude and a resourceful approach
• Engaging presentation and facilitation skills
• Proven ability to remain focused with changing priorities and to work in a dynamic and fast paced environment
• Proven ability to interpret data and formulate appropriate action plans
• An accredited coaching qualification (desirable)
• Change management experience and/or qualifications (desirable)
• A working understanding of the Health, Safety and Wellbeing framework and relevant legislative requirements (desirable)
• A minimum of 5+ years’ experience in a hands on, operational HR generalist role
• Degree qualification in Human Resources or related discipline
• Current working knowledge of Australian Industrial Relations Legislation, HR Best Practice concepts

In return, you’ll enjoy:

• Opportunity to be part of change
• Discounts on veterinary treatment, products and pet insurance
• Pet friendly policies
• A supportive and inclusive team environment

To learn more about Lort Smith and the we do, please visit our website or look us up on Instagram.

Contact us via [email protected] using the subject line: People & Culture Manager enquiry via EthicalJobs if you'd like us to send you a position description.

If you are excited about the prospect of joining our team and being an integral part of this cultural change journey, please apply directly via this ad.

Lort Smith is a great place to work. We are an equal opportunity employer and actively support workplace diversity, equity and inclusion.