Be part of our team as we embark on a transformative cultural change journey. Together, we will foster an environment of inclusivity, innovation, and collaboration and this is an opportunity to contribute to our evolving culture and help shape our future. This cultural shift is not just about changing processes but about embracing new perspectives, nurturing creativity, and building a team that thrives on collaboration and mutual respect.

If you are ready to be part of a dynamic team that is driving positive change, we invite you to explore our vacancy as a Volunteer Program Administration Officer where you will be part of the larger team providing high quality, veterinary care designed to ensure the continued delivery of high-quality services to all members of the community.

Who we are

Lort Smith is a Melbourne icon, serving its people and animals for 87 years. We are Australia’s biggest not-for-profit animal hospital treating over 20,000 animals a year across two locations.

Our North Melbourne hospital is a modern state of the art building with improved spaces for patients and updated facilities to support the wellbeing and operations of our hard-working staff and volunteers.

The role

The Volunteer Program Administration Officer is responsible for providing key administrative support to the delivery of Lort Smith’s Volunteer program.

Your primary role will involve supporting the Volunteer Manager to assess, screen, recruit and support the onsite volunteers across two sites.

This is being offered as a part-time role (19 hours per week).

What you’ll be doing

• Assisting in coordinating the volunteer recruitment process, which involves organising information sessions, reviewing applications, scheduling training and onboarding new volunteers
• Tracking progress and providing information and support to volunteers throughout the recruitment process
• Updating and maintaining accurate records in the volunteer database
• Fostering a supportive, motivating and rewarding working environment for volunteers
• Responding to queries from prospective volunteers and partner facilities
• Following up qualifications at time of recruitment, including Police Checks, Kennels Assessments, OHS and Animal behaviour training
• Monitoring and following up volunteer attendance and feedback
• Supporting the Volunteer Manager to develop systems and processes to coordinate annual volunteer check-ins and support meetings
• Assisting with organising workshops and events

Who you are

You excel in navigating ambiguous environments, leveraging your strong administrative skills to proactively find solutions and manage daily activities. As a self-starter, you demonstrate confidence and initiative. Additionally, your compassion, open-mindedness, and ability to connect with individuals from diverse backgrounds make you an effective and empathetic team member.

What you bring

• Excellent organisational and time management skills
• Warm, approachable and professional demeanour
• Excellent written and verbal communication skills
• Strong administrative skills, with great attention to detail
• Advanced computer skills including Microsoft products and database software
• Experience in volunteer or community programs (desirable)
• Volunteering (desirable)
• Experience in an animal shelter, veterinary practice or hospital environment (desirable)

What we offer

• Opportunity to make a difference every day
• Great discounts on veterinary treatment, products and pet insurance
• Pet friendly policies
• Wellbeing support and a highly-regarded EAP
• A diverse team environment

To learn more about Lort Smith and the work we do, please visit: www.lortsmith.com or look us up on Instagram.

Contact us via [email protected], using the subject line: Volunteer Program Administration Officer enquiry via EthicalJobs, if you'd like us to send you a position description.

If you are excited about the prospect of joining our team and making a difference, please apply directly via this ad.

Lort Smith is a great place to work. We are an equal opportunity employer and actively support workplace diversity, equity and inclusion.