About Lou’s Place

Lou’s Place is a unique, community-based drop-in centre for women. Our service is dedicated to supporting and empowering marginalised women and aims to provide women with a safe, supportive space where they can be supported with their basic needs, connect with others or just have access to a safe space to take time out and make plans for next steps. Lou’s Place meets women at their point of need and proceeds in its work with them at different rates and ways depending on their circumstances.

Lou’s Place is a not-for-profit charity that currently does not receive any recurrent core government funding; we rely on the generous support of our friends, corporate partners, and volunteers to continue our services. Our professional services include crisis intervention, referrals, and advocacy, as well as therapeutic and educational programs.

About the Role

We’re looking for a compassionate and experienced DFV Case Manager & Group Facilitator to support women who have experienced domestic and family violence (DFV). This role involves one-on-one case management, group facilitation, and contributing to program development to empower women in our community.

What You’ll Do

• Provide flexible and responsive case management support for women impacted by DFV, including intake, assessment, case planning, safety planning, and advocacy.
• Work one-on-one with women to build trust, identify goals, and support them in making informed decisions.
• Prepare support letters detailing client engagement and program completion.
• Facilitate our Connecting Through Change domestic violence group program and contribute to the development of additional group programs.
• Promote and manage the group program waitlist while ensuring engagement remains accessible and meaningful.
• Work collaboratively with staff, volunteers, and external service providers to ensure holistic support.
• Contribute to a safe, calm, and welcoming environment for all women accessing Lou’s Place.

Eligibility Criteria

Qualifications:

• Tertiary qualification in Social Work, Psychology, or a related field OR
• Minimum of four years’ experience in community services.

Experience:

• Demonstrated experience providing case management to women experiencing DFV.
• Strong understanding of working with individuals with high and complex needs.
• Experience facilitating group programs and workshops.

Skills & Compliance:

• Strong written, verbal, and interpersonal communication skills.
• Ability to work sensitively and effectively with women from diverse backgrounds.
• Current Working with Children Check (or willingness to obtain).
• Clear NSW Police Check.

Note: Being a woman is a genuine occupational qualification for this position under Section 31 of the Anti-Discrimination Act 1977 (NSW).

Why Join Lou’s Place?

• Be part of a small, dedicated team making a real impact in the lives of women in our community.
• Work in a supportive and inclusive environment.
• Access to salary packaging benefits.
• Opportunity to accrue one RDO per month.

A position description is attached.