Building Imaginations, One Cardboard Box at a Time

Are you looking for a flexible, fulfilling role?

Join Makedo and help inspire the next generation of creative thinkers and build a better tomorrow. Makedo is a series of cardboard construction tools that inspire children's imagination and creativity through making with upcycled cardboard.

We’re passionate about spreading the ideals of upcycling and making do, and we recognise the universe of possibilities in the humble cardboard box,

Our Core Values

• Collaborative Creativity
• Adaptive Curiosity
• Thinking Outside the Box
• Balanced Approach
• Freedom of Expression

A Snapshot of Life at Makedo

We believe fostering a positive work environment is key to unlocking creativity and achieving greatness. Joining our team comes with exciting benefits, including:

• Flexible Work: enjoy a part-time 30hrs per week schedule that allows you to balance work and family life.
• Hybrid Work: Work from home on a Friday and in our vibrant Melbourne office the other days.
• An additional day of floating leave in celebration of your birthday.
• A non-negotiable focus on inclusivity with the option of floating public holidays to support our team members.

About the Role

In this newly created office and admin manager role, you will help ensure our team runs smoothly and that our customers have an exceptional experience.

You will enjoy a flexible and hybrid working environment that could look different for everyone. For example, it may suit reduced hours over 5 days to fit in family or life commitments. This position is perfect for someone who wants to contribute to a company that’s making a positive impact.

You will be part of a friendly and welcoming team with a key focus on working collaboratively with a passionate team.

On any given day

Some of the key responsibilities in this role will include:

• Acting as the first point of contact for customers, addressing enquiries, resolving issues, and providing product information with warmth and professionalism.
• Manage and optimise customer service processes and systems.
• Provide invoicing support to the Finance and Sales teams by processing sales orders, issuing customer invoices, and proactively following up on outstanding payments.

• Manage relationships with third-party service providers for utilities, servicing, building maintenance/works, cleaning/recycling and IT.
• Manage office resources, including supplies, tech, furniture, and fittings, ensuring the office is well-equipped and organised.
• Facilitate postage, printing, resource delivery/collection and other errands.
• Coordinate office events, including team drinks and meals, birthdays and end-of-year celebrations, ensuring a vibrant and engaging work environment.
• Coordinate work-related staff travel, managing bookings, itineraries and accommodation.

Enough about us. Let’s talk about you!

To be successful in this role, you will demonstrate:

• Previous experience in customer service or administration, with a strong focus on delivering exceptional customer experiences.
• Proficiency in Google Workspace and experience with CRM systems.
• Ability to reconcile invoice transactions, with problem-solving skills to address any discrepancies.
• Excellent organisational and time management skills, including the ability to work independently and manage multiple priorities effectively.
• Creative and resourceful problem solver, capable of thinking outside the box to find solutions.
• Detail-oriented approach with the ability to work under pressure to meet deadlines.
• Strong verbal and written communication skills.
• A self-motivated and entrepreneurial spirit, eager to drive results and take on new challenges.