Maple Plan is an award nominated and reputable business that works within the disability sector supporting NDIS participants in an operational capacity. We provide an exceptional level of support to participants and their carers with NDIS funding to assist them in navigating their plans and payments to providers.

In branching out our service to new States, we are seeking highly driven and dedicated Plan Managers (4 - 5) with NDIS experience to join our friendly and inclusive team.

As a Plan Manager you are responsible for managing a multi participant portfolio and providing a one to one, customer oriented experience both over the phone. You will provide informative, clear and succinct written based communication through case management with participants that have a plan through the National Disability Insurance Scheme (NDIS).

ABOUT THE ROLE

This role is designed for experienced customer service focused, empathetic individuals who enjoy helping others and can multitask to balance service delivery and productivity standards whilst building strong relationships with key stakeholders in the disability sector.

Key Responsibilities include:

• Building and maintaining positive and enabling relationships with participants, key stakeholders and providers
• Managing your own portfolio of participants and helping them to manage their NDIS plan funds
• Providing excellent customer service to NDIS participants, family members & carers
• Assist in the processing of invoices and claims in a timely and accurate manner

PREFERED ATTRIBUTES

• Exceptional interpersonal skills e.g. active listening, empathy, professional communication
• Excellent written communication
• Demonstrated experience in customer/ client relationship management and service delivery
• Excellent attention to detail and a passion for helping others
• Quality focused and proven data integrity
• Good attention to detail and problem-solving skills
• Experience in working to KPI measurements and targets
• Computer literate and a good understanding of MS Office applications
• Collaborative team ethic and a positive ‘can do' attitude
• Self starter, motivated
• Minimum of 2 years NDIS experience is essential

We Offer:

You will be joining a strong and high performing team dedicated to making a difference in our clients' lives. We offer:

• Hybrid work model (few days from office, a few days from home)
• Free staff parking
• A flexible, supportive, and inclusive team environment
• The opportunity to help people living with a disability live independent and fulfilling lives
• Ongoing training, career progression and professional development opportunities
• An attractive salary
• Comprehensive Employee Assistance Program

Your employment is subject to:

• Obtaining and maintaining a National Police History Check clearance
• Obtaining and maintaining a Victorian Working with Children Check (Employee)
• Obtaining an NDIS Worker Screening clearance
• Up to date mandated Covid 19 Vaccination status