This is a new role and part of our small and highly capable Technology team. As the Technical Support Analyst, you will be the first point of contact for our people, providing technical support across a diverse range of managed services.

Dealing with straightforward to moderately complex technical matters, including software and hardware issues, as well as troubleshooting network connectivity problems, key responsibilities include:

• Provide exceptional support and offer first-level technical assistance, ensuring high-quality service and timely issue resolution.
• Act as the escalation support for the Helpdesk by providing technical telephone, in-person and remote assistance for end user devices, Standard Operating Environment, and applications.
• Update and maintain the Asset Management as well as IT procurement.
• Maintain and update any related documentation or knowledgebase.
• Ensure business targets are delivered within agreed SLAs.
• Willingness and drive to learn, especially in the Cyber Security space.
• Lead or participate in projects that support the objectives of the Digital Strategy.

Please click Apply Now to submit your application.