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Service Delivery Manager

Muscular Dystrophy NSW
  • 13-month parental leave position, up to 30 hours per week (flexible to suit your needs).
  • Competitive salary plus generous salary packaging to increase your take-home pay.
  • Enjoy the flexibility of hybrid work.
  • Use your leadership skills and knowledge of the NDIS to lead the service delivery team and deliver high quality programs to the neuromuscular community.

ABOUT US

Muscular Dystrophy NSW is NSW’s leading not-for-profit organisation supporting people living with a neuromuscular condition and their families at every life stage.

For over 65 years, we’ve connected people across NSW to the support programs they want and the community they need. We offer advocacy, community events including camps and retreats, peer support and connection, NDIS support coordination, links to the latest information, sponsorship for researchers, support services and more.

Our mission is to empower, connect and support the neuromuscular community and our vision is that every person with a neuromuscular condition is able to live a life they choose.

ABOUT THE ROLE

This role is responsible for the safe and effective delivery of services and leadership of direct service delivery staff.

Specifically, you will:

  • Plan, schedule, and deliver MDNSW programs and services.
  • Ensure appropriate resourcing including personnel, equipment and budget for optimal service delivery.
  • Work with the leadership team to identify funding opportunities and build cases of support.
  • Enhance customer experience and provide insight to program development for future growth.
  • Provide evaluation and impact reporting on programs and services.

About you

With a leadership background in health, allied health, or the community sector, you have experience leading teams in the delivery of programs and services. You have a leadership style that empowers a team culture of performance, collaboration and respect.

You additionally have:

  • Familiarity and understanding of the NDIS Practice Standards and Quality Indicators and their application.
  • Minimum of three years’ experience in a similar people leadership role.
  • Ability to think strategically, be innovative and improve business performance.
  • Tertiary qualifications in an allied health, social work or a relevant discipline.
  • Lived experience is highly regarded.

If you are looking to combine your knowledge of NDIS and leadership skills to enhance service delivery of vital programs for people with neuromuscular conditions, please apply by submitting your resume and cover letter addressing the skills required.

What’s in it for you?

  • Enjoy a flexible, hybrid work environment that promotes work-life balance.
  • Be part of a collaborative and supportive team that values creativity.
  • Competitive salary and generous salary packaging to increase your take-home pay.
  • See the direct impact of your work within our neuromuscular community.

Interested? Please submit your resume, together with a cover letter, addressing the selection criteria via the 'Apply now' button. Note, applications will be reviewed as they’re received. While we thank all applicants in advance, only shortlisted candidates will be contacted.

For more information, contact us at [email protected] using the subject line: Service Delivery Manager enquiry via EthicalJobs or 02 9888 5711.

A position description is attached.

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