Melaleuca Refugee Centre (MRC) provides a range of services to people from refugee backgrounds who are newly arriving into the Northern Territory. These services include settlement services, provision of a Program of Assistance to Survivors of Torture and Trauma and access to a range of community development programs that enable the people we support to experience caring communities. 

The role

The role of the Case Coordinator - Settlement and Clinical Services is to ensure the provision of high quality, settlement services to Clients from Humanitarian entrant background who are settling into the Northern Territory. The role involves taking the lead in case management for clients, coordinating a comprehensive client orientation process which involves linkages to Essential Services, provision of safety and settlement information as well as working collaboratively with various stakeholders to ensure positive client outcomes. 

The position implements, monitors and reviews service provision to clients allocated to their case management; manages resources and associated reporting; and builds positive relationships within the community to maximise available service delivery options for clients.

This position works in line with the Vision, Mission and Values of Melaleuca Refugee Centre, to keep clients goals at the centre of our service delivery, as well as in line with the Settlement Principles

Essential

• Bachelor of social work, or
• Bachelor of psychological services
• Considerable experience and knowledge around facilitating complex services within community services that generate positive individual outcomes
• Demonstrated skills in application of case management l
• Ability to work within a compliance framework
• Ability to network, partner and maintain networks with external agents
• Ability to provide referral services and follow up with agencies and clients
• Excellent written and verbal communications skills and demonstrated interpersonal skills.
• The ability to work autonomously (be self-motivated, flexible and demonstrate initiative) and be performance driven.)
• Police Clearance
• Current Working With Children Check Card
• Current unrestricted Driver’s Licence

Desirable

• Knowledge and experience in working the CaLD community
• Knowledge of local services
• Experience using translating and interpreting services
• First Aid Certificate