• Join our passionate team at the Family Crisis Accommodation Service, working part time or full time to make a positive impact on those experiencing homelessness.
• Be part of an engaging team that thrives on challenges.
• Both 3 month and 12 month opportunities with flexible working arrangements available.

About the program

The Family Crisis Accommodation Service (FCAS) provides case management and support to families who are homeless or at risk of homelessness in the western region of Melbourne and/or have links to the region; particularly the Brimbank – Melton region.

FCAS provides the following support to clients:

• Short term case management - is the provision of support to divert clients away from the homelessness service system or to contain client's acute crisis until more appropriate resources are available. This is done via private rental searches, information, referral and advocacy to a range of housing and other support services.
• Case Management - is the provision of high quality, housing focused support to a wide range of adults and families experiencing homelessness and difficulty securing long-term housing.

Case managers will work from a client centred and strengths-based framework and be culturally sensitive within their daily practice. The program also includes providing case management support to adults and families residing in Transitional housing. Case Managers provide support and advocacy as well as referrals to community and specialist services to address support needs. The role will include but is not limited to, the following supports; family & child specific, drug and alcohol, family violence, financial, community, health and counselling services.

About the role

To provide high quality support to families who are experiencing homelessness in order to address associated barriers that may have impacted on their housing circumstances and to work towards securing long-term housing.

Duties of this role may include but are not limited to the following:

• Provide a mixture of crisis, short-term and medium-term case management support to people experiencing homelessness.
• Deliver a high-quality service by maintaining a constructive and supportive relationship with clients, working from a client centred model that is inclusive of the diverse nature of families.
• Maintain a caseload of clients, the number of which is dependent on the needs of the client and the intensity of support they require.
• Develop case plans in conjunction with clients and implement strategies that enable clients to achieve their goals by building on their strengths and focusing on solutions.
• Advocate on behalf of clients with other agencies to ensure access and delivery of services.
• Provide flexible community outreach support including; transporting clients, home visits and MCM office appointments.

Skills and experience

Essential:

• Tertiary qualifications in Social Work, Welfare studies or related fields.
• Demonstrated experience, knowledge and skills in working with people experiencing or at risk of homelessness.
• Demonstrated experience working within a case management framework.
• Understanding of relevant legislation, particularly the Child and Family Act and its application.
• Well-developed communication, negotiation, interpersonal and conflict resolution skills.
• Ability to work both independently and as part of a team.

Desirable:

• Knowledge of local and regional homelessness networks and service providers.

Please refer to the position description for the full duties and key selection criteria.

How to Apply

For more information, including a position description, closing date and how to apply, please click “apply for this job” to be redirected to our website.

For more details or assistance with application submission please email: [email protected] using the subject line: Case Worker enquiry via EthicalJobs.

Applicants will be required to undergo a pre-employment safety screening process as part of the MCM selection process. Appointments to MCM roles will be subject to the following safety screening checks (as applicable to the role): National (and International if applicable) Police Check (which includes Proof of Identity Check), Victorian Employee Working with Children Check, Qualification Verification Check, Employment History Check, NDIS Worker Screening Check, Right to Work in Australia and current and valid driver licence.

All costs associated with safety checks (except National Police Check) will be at applicants’ expense. MCM employees are required to be fully vaccinated against COVID-19 consistent with the Victoria public health orders regarding COVID-19 Mandatory Vaccination Procedures and applicants will be required to present acceptable proof of their vaccination status as part of their application.

Our commitment to diversity

At HHA/MCM, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people. If you require specific support to apply for this position, please advise the recruiting manager whose contact details are listed in the advertisement. We will work with you to identify the best way to assist you.

Our commitment to safety

HHA/MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

A position description is attached.