• Work within a values driven, progressive organisation
• Competitive remuneration package with salary packaging benefits available
• Ongoing Full time hybrid opportunity with flexible work arrangements

About the Opportunity

MCM (Melbourne City Mission) is a leading community services organisation that innovatively works alongside thousands of Victorians and their communities to overcome barriers experienced through Homelessness, Disability, Palliative care, Early Childhood Intervention Services and Education.

MCM’s 5 year Strategic Plan includes the Goal – Deliver. Through Fundraising’s 5yr Strategic Plan the team will increase diversity of funding sources including a significant increase in Fundraising Income. The Database and Supporter Care Coordinator works as part of this motivated and visionary team.

The Database and Supporter Care Coordinator supports the Database Manager and wider team with the technical aspects of the Raiser's Edge database, including extraction of data, data importing, day to day administration of third-party platforms, accurate reporting, and the provision of technical database support to the GM and Team as required.

About you

We are looking for someone who can:

• Maintain and update the database to accurately reflect fundraising and engagement activities, including constituent records and relevant coding.
• Import and validate precise data from various sources including third-party fundraising platforms.
• Create and manage Donation Forms within the Database for website and e-communications, while also regularly updating receipt templates.
• Ensure data integrity by following high-quality data standards and collaborating closely with the Donor Database Manager to continuously enhance business rules for optimal utilisation of the Raiser's Edge database. Implement global database updates when necessary to ensure data accuracy and efficiency.
• Provide support to the Donor Database Manager by conducting staff training on the effective use of the Raiser's Edge database and addressing day-to-day "Helpdesk" queries.

Benefits of working with MCM include:

• Diverse and inclusive organisation
• Attractive Salary Packaging benefits
• Supportive learning and development environment
• Culture of continuous improvement

Essential:

• Proven track record demonstrating extensive experience working with Raisers Edge or similar CRM platforms.
• Exceptional attention to detail and a track record of maintaining high-quality, accurate, and reliable donor data.
• Experience in conducting regular data audits, cleansing, and validation to ensure accurate and up-to-date donor information.
• Demonstrated ability for troubleshooting database-related issues and providing effective solutions.
• Demonstrated commitment to handling sensitive donor information with confidentiality and maintaining the trust of donors.
• Proactive approach to staying updated with the latest donor database management best practices and implementing process improvements.
• Willingness to provide training and support to team members in utilising the donor database effectively.
• Excellent written and verbal communication skills, with the ability to effectively interact with team members and donors.
• Well-developed organisational and time management skills.
• Proactive, self-motivated, and driven with a can-do-attitude and a strong sense of initiative.
• Demonstrated ability to work autonomously and as part of a team.
• Proficient in the use of computer systems, including the Microsoft suite of programs, electronic recording systems, and data management tools.

Screening Criteria:

• National Police check
• Working with Children check and NDIS Worker Screening check or ability to obtain
• Valid Victorian Drivers license
• Right to Work in Australia

Applications may close before the deadline, so please apply early. Please include your current resume and cover letter.

Please review the position description to understand more about the role and responsibilities. If you have any needs throughout the recruitment process that have not already been catered for, we encourage you to contact [email protected] to let us know how we can better support you to apply, using the subject line: Database & Supporter Care Coordinator enquiry via EthicalJobs.

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people.

We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all.

We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.

A position description is attached.