• Join our IT change team delivering a CRM, HRIS and other tools
• Maximum term contract of 18 months
• Hybrid opportunity, working from home and MCM sites

About the Opportunity

In this role you'll support amazing practitioners to use our systems well, so that they can focus on what they do best - supporting our clients!

We're embarking on a tech change project which will see over 200 people onboarded into our HRIS, Client Management System, Finance & Ops Systems, Incident & Risk Management, Time & Attendance and the LMS. This role will work closely with the Business Leads and Change Manager to design training plans, develop the materials and facilitate the go live! At the same time, we have some systems upgrades going ahead that will benefit our current users (over 500 people) and you'll again work with the business leads to assess if training is required and support the delivery.

Outside of the project, second goal of the role is to support us to set up a sustainable systems training approach for the above systems, that can then be applied across broader applications. An early priority will be to develop a way of working for the creation, updating and storage of job aids as well as defining where self-serve help information is available.

It's a hands-on role which means that you'll be involved in writing Job Aids, developing explainer videos, eLearning courses, competency checklists and more. Internally we have an intranet built on SharePoint, an LMS (Go1), pre-built searchable document libraries, and have tools available like Scribe, Canva, Articulate, ClipChamp and HowToo to support the production of content.

This role is great for someone who has led system training before, has some good content creation skills and exposure to how tech change projects work. It's a great opportunity to set up a sustainable systems training framework into the future, which will make a real difference to the skills and capabilities of our team!

About you

We are looking for someone who has (see PD for more detail):

• Proven experience in systems training for technology rollouts of a similar scale - where you needed to lead the training efforts
• Strong systems aptitude, including the ability to self-learn new systems through hands-on exploration
• Expertise in developing clear and engaging training materials for systems training specifically
• Excellent communication and stakeholder engagement skills
• Ability to balance detail and big-picture thinking
• Experience conducting training needs analyses and developing fit-for-purpose training plans
• An interest in leading the development of an ongoing systems training framework beyond the project implementation.
• Willingness and ability to periodically travel to training locations, including but not limited to Fitzroy, Thornbury, South Melbourne, and occasionally Gippsland

The IT change project audience is based in Gippsland so periodic travel to sites like Morwell or Waragull may be required for live training sessions, relationship building and to launch programs.

Benefits of working with MCM include:

• Diverse and inclusive organisation
• Attractive Salary Packaging benefits
• Supportive learning and development environment
• Culture of continuous improvement

Screening Criteria:

• National Police check
• Working with Children check
• Valid Victorian Drivers license
• Right to Work in Australia

Applications for this role will be assessed as they are submitted. Please include your current resume and cover letter.

Please review the position description to understand more about the role and responsibilities. If you have any needs throughout the recruitment process that have not already been catered for, we encourage you to contact [email protected] using the subject line: Systems Training Lead enquiry via EthicalJobs to let us know how we can better support you to apply.

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people. We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.

A position description is attached.