• Leading an engaging team that thrives on challenges in a complex environment.
• Competitive remuneration with salary packaging benefits available
• Ongoing Full-time opportunity - 5 days a week (on-site: Melbourne CBD)

About the Opportunity

As a service provider Melbourne City Mission’s work is focussed on supporting people to take charge of their own lives and participate fully in community life. Melbourne City Mission’s service profile includes Children, Youth, Adult and Family; Disability; Employment, Education and Training; Homelessness; and Palliative Care. As a social change agent Melbourne City Mission advocates for social policy change and works across all sectors in seeking to achieve sustainable outcomes for communities experiencing disadvantage.

Frontyard Youth Services, within our Homelessness and Family Services division, is a specialist youth service providing a range of multidisciplinary programs to meet the holistic needs of young people aged between 12 and 25 years who are experiencing homelessness. Frontyard aims to support young people to meet their physical, emotional, and social needs and to develop pathways out of homelessness.

The purpose of this position is to lead a team of case managers in the delivery of rapid engagement, culturally safe, flexible, and holistic case management services to young people experiencing homelessness and who may have experienced:

• Require housing and specialist homelessness support and/or
• Family violence or intimate partner violence, and/or
• Who may be pregnant or parenting, and/ or
• May identify as a young woman and experience crisis.

The Team Leader's role is to ensure that the required targets are met for all funded activities, budgets are managed as required, and the quality of services delivered are in line with the program’s service agreement with Department of Family, Fairness and Housing (DFFH), and relevant legislation and service standards while addressing the needs and goals of our clients.

About you

We are looking for someone who can:

• Provide best-practice leadership, support, and advice in the youth specialist homelessness space to ensure a high functioning and cohesive team..
• Provide secondary consult to staff working with young people with multiple and complex needs and support them to develop advanced care, safety, and risk plans, including FV risk plans to meet their needs throughout their service provision including in crisis.
• Develop, maintain, and leverage external partnerships to ensure the support of children, young people, and their families.
• In conjunction with the IYS Operations Manager, monitor review and analyse budgets and operational functions.
• Contribute to service development and continuous improvement, measurement, tracking, and reporting.

Benefits of working with MCM include:

• Inclusive Employer by the Diversity Council of Australia
• Attractive Salary Packaging benefits
• Supportive learning and development environment
• Culture of continuous improvement

Essential:

• Bachelor qualification in Early Childhood Development, Youth Work, Psychology or Social Work or a related tertiary qualification.
• Demonstrated experience leading, implementing and improving child/parent focused programs and services for children, parents and their families who have complex needs such as family and or/intimate partner violence, homelessness, mental health presentation or AOD related issues.
• Demonstrated experience developing, managing, and leading a multidisciplinary team within the child, youth, and family services sector, including the ability to accurately assess staff competencies, strengths, and areas of opportunity for the intention of professional learning and development.
• Sound understanding of specialist homelessness services, maternal pregnancy care pathways, family violence frameworks, key child development and the factors that can impede a young people’s development, and an understanding of the issues facing vulnerable parents in their ability to ensure the safety and wellbeing of their children.
• Significant experience in working within a case management framework.
• An extensive understanding of and commitment to a trauma informed, healing oriented approach to service delivery.
• Ability to build and maintain positive relationships and communicate with people of diverse backgrounds and abilities.
• Extensive knowledge and experience within the child, youth, and family services sectors, and of the child protection system, court orders and mainstream support services.
• Demonstrated understanding of key Victorian policies that will impact on service system development across child, youth, and family sectors.
• Knowledge of relevant legislation, such as the Child Safe Standards.
• Excellent communication and critical thinking skills encompassing interpersonal, verbal and written and negotiation skills.
• Demonstrated ability to think laterally and develop innovative responses to identified issues.
• Significant experience in collection, analysis, and reporting of data, including demonstrated technical capability in information systems and database management.

Screening Criteria

• National Police check
• Working with Children check and NDIS Worker Screening check or ability to obtain
• Valid Victorian Drivers licence
• Right to Work in Australia

Please apply early.

Please include your current resume and cover letter.

Please review the position description to understand more about the role and responsibilities.

If you have any needs throughout the recruitment process that have not already been catered for, we encourage you to contact [email protected], using the subject line: Team Leader Case Management Programs IYS enquiry via EthicalJobs, to let us know how we can better support you to apply.

A position description is attached.

About MCM

We are a leading not for profit, purpose-driven organisation that offers a broad range of services in Early Years, Disability, Homelessness and Family Services, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our Commitment to Diversity

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.