• Leading Mental Health Educational Provider

• Melbourne based, full time permanent position

• Hybrid work options

About Mental Health First Aid®:

Mental Health First Aid is a national not-for-profit organisation focused on mental health curriculum development, and research. Established in 2001 our purpose is to provide high quality, evidence-based, accessible mental health first aid education for anyone, for everyone. Our core work is to develop Mental Health First Aid courses, and train Instructors to deliver these courses to their communities or workplaces. Our courses are delivered across Australia and internationally.

About the role:

The Engagement Coordinator supports the Director Communications and Engagement and Engagement team to make Mental Health First Aid training accessible to everyone.

Under the direction of the Business Development and Engagement Manager, the Engagement Coordinator will provide planning, administrative and business process support to the Director Communications and Engagement and Engagement teams to develop, implement and maintain engagement activities that deliver on the Mental Health First Aid Strategic, Operations and Engagement Plans, building the profile of Mental Health First Aid Australia, the promotion of Instructor training and Mental Health First Aider training.

Key responsibilities of the role include:

• Provide administration support to the Director Communications and Engagement and Engagement team.
• Act as the first point of contact for engagement customer enquiries and in collaboration with the Engagement team, track enquiries using internal systems.
• Working closely with the Engagement team, triage or respond to engagement customer email enquiries, phone calls and social media to ensure a high quality and efficient customer experience for all stakeholders within established service level agreements.
• Under the direction of the Business Development and Engagement Manager, administer and maintain internal systems to manage key stakeholders, customer databases, relationship/account management and project management requirements.
• In collaboration with the Engagement team, plan and administer events, conferences, webinars and other engagement activities within specified deadlines and budget.
• In collaboration with the Engagement and Customer Experience teams, triage or respond to enquiries from Relationship/Account Management customers and provide administrative assistance as required, including reporting, ordering, invoicing, shipping etc requirements.
• Work with internal stakeholders to ensure engagement activities and support processes are well executed and delivered in accordance with Mental Health First Aid Australia business requirements.
• Other duties as directed by the Director Communications and Engagement or Business Development and Engagement Manager.

About you:

The successful candidate will have demonstrated knowledge and understanding of exceptional ability to prioritise well, deliver to deadlines, administering customer relationship management, document management skills and managing multiple stakeholders. Your excellent technical competencies, communication and interpersonal skills, collaborative approach and ability to work under pressure are essential in this role.

What’s in it for you:

An offer to work flexibly with a hybrid model and attractive NFP salary packaging. Be part of a culture that empowers you to do your best work, bring your whole self to work, and you will be valued for your expertise. You will work for a team that is open, collaborative and outcome-driven, who is invested in your growth and development.

To ensure equality in recruitment, development, retention, and promotion of staff, and that no-one is disadvantaged on the basis of their gender, cultural background, disability, sexual orientation or identity. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. 

A copy of the position description can be found at https://mhfa.com.au/work-with-mhfa-australia. If you would like to discuss the role, further contact Jes Stovold, Business Development and Engagement Manager on 0499 880 997.