• Leading Mental Health Educational Provider, NFP
• Multiple Permanent Full-Time Positions
• Hybrid work – Melbourne CBD

About Mental Health First Aid™:

Mental Health First Aid (MHFA) International is a health promotion charity focused on mental health training and research. Our core work is to conduct research, develop Mental Health First Aid courses, and train Instructors to deliver these courses to their communities, education settings, or workplaces. Courses are delivered across Australia and internationally.

About the role:

We are seeking four full-time permanent Customer Support Services Officers who will provide an exceptional experience for those who contact and interact with MHFA International. Successful candidates will be passionate about providing support and be committed to resolving queries promptly and professionally.

Key responsibilities of the role include:

• First point of contact for all MHFA inquiries.
• Maintain a standard of excellence in service in line with our processes, quality measures and organisational policies.
• Monitor workflows around incoming enquiries and outgoing support in a timely manner.
• Provide information and consultation to customers on MHFA course selection, delivery options, arrangement of private courses and planned delivery of MHFA courses.
• Support the day-to-day running of Australian Operations by completing key administrative tasks with our key systems; Zendesk, Salesforce, Moodle and Instructor Portal.
• Supporting the stakeholder journey including use of our website, Salesforce, MHFA online Shop, MHFA Courses/Products, Moodle, Instructor Portal.

About you:

A team player you will be result orientated and have:

• A minimum of 2 years front-line customer support experience, with a passion for delivering outstanding customer service.
• Experience in using CRMs and ticketing systems, Salesforce and Zendesk experience highly regarded.
• Excellent interpersonal, written, oral communication skills with demonstrated ability to communicate effectively and relate well to staff, internal and external stakeholders.
• A high level of organisation, an exceptional ability to prioritise well, work under pressure and high degree of attention to detail.

What’s in it for you

An offer to a hybrid model with attractive NFP salary packaging, convenient location for public transport and shops etc. You will work with a values-based organisation that is inclusive and supportive during a truly exciting period of growth and change.

To ensure equality in recruitment, development, retention, and promotion of staff, and that no-one is disadvantaged on the basis of their gender, cultural background, disability, sexual orientation or identity. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. 

to apply

A copy of the position description is attached.

If you would like to discuss the role, contact Leonard Puglia on (03) 9079 0266.