Skylight is recruiting a Team Leader for the Lived Experience Telephone Support Service (LETSS ) Team at 1.0 FTE for a 12 Month Maximum Term Contract until February 2026 to work across a flexible weekly roster at Skylight metropolitan locations. Days and hours to be agreed with the Manager – Service Delivery.

LETSS provides mental health information, navigation and support, in real time, by way of telephone, email and web chat to enable individuals to access information, services and supports. The successful applicant will work in consultation with the Manager – Service Delivery to recruit, train, direct and supervise a staff team of Lived Experience Peer Workers, ensuring the Lived Experience Telephone Support Service (LETSS) delivers high quality, up to date services.

The Team Leader role will work during the ‘social afterhours period’ between the hours of 4pm – 12am.

About Skylight

Skylight Programs deliver a range of recovery-oriented community mental health services by working alongside people experiencing mental illness, family and friends who care for them, and the broader general South Australian community.

Skylight services are developed with input from participants to ensure responsive, effective services that build on strengths, increase resilience and improve mental health.

Essential Requirements

• A tertiary qualification, diploma or certificate relevant to the health or mental health sectors, and/or extensive work experience in community services.
• A Certificate IV in Mental Health and/or Certificate IV in Peer Work would be highly regarded.
• At least two years experience in leading and supervising a team of individuals in a relevant sector and/or working with people with mental health presentations.
• Ability to use lived experience of mental illness or carer of someone with mental illness.
• Experience in delivering telephone and web chat mental health support services will be highly regarded.
• Strong understanding of the role of a Lived Experience Peer Worker and Peer Work principles and values.

For more details or enquiries, please contact Amy Brooks on [email protected] using the subject line: Team Leader - Lived Experience Telephone Support Service enquiry via EthicalJobs, or (08) 8378 4100.

A Job Description is available on our website www.skylight.org.au.

To Apply

To be considered for the role, please address the following questions within a total 1-page limit, together with a cover letter and your resume:

• Describe what skills you believe to be most important when delivering support services to participants in the community via telephone and web chat support services.
• The LETSS Team Leader is expected to develop and maintain partnership arrangements and formal links with a range of local networks, services and other stakeholders. This will include developing and maintaining referral processes and managing referrals to other services. Please provide examples of how you have developed partnerships and worked collaboratively with other service providers, and describe how you would set this up for the LETSS service.
• The Team Leader is responsible for LETSS project management and overall leadership, rostering, supervision, support and guidance of the staff team of Lived Experience Peer Workers, to ensure the LETSS delivers high quality appropriate and up-to-date services. Please describe your relevant leadership learning and experience, and what you consider the most important considerations that are relevant to these roles.

Skylight Mental Health is committed to promoting a diverse and inclusive workforce including people from all genders, ages, abilities, sexualities, cultures, bodies and backgrounds. We strongly encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people and people with mental health lived experience.