• Opportunity lead tenancy management services for a growing community housing provider
• Permanent role | Full time
• Hybrid – WFH and Burnley Location 

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

The Haven Foundation (THF) and the Haven Foundation Australia Limited (THFAL) are controlled entities of Mind Australia Limited. The Haven Foundation, a community housing provider, builds social housing specially designed for people living with complex mental ill health and psychosocial disability. Support services within the Haven residences are provided by Mind Australia (Parent Company) and funded through the NDIS with an emphasis on building skills to live independently with a focus on mental health recovery.

We are seeking an experienced, high-performing Manager, Housing & Tenancies for a permanent, full time opportunity to work at our Central Office in the Burnley area. Managing a team of Tenancy Officers, you will be responsible for leading and providing tenancy management services including supporting a portfolio of clients with mental ill health, monitoring lease agreements, managing rent collection and overseeing residential properties.

Key responsibilities

• Lead and deliver tenancy management services including rental collection, monitoring rental arrears, lease agreements, rent reviews, rental inspections, tenancy exits and property management and maintenance.
• Support the Executive Director to design, develop, implement and drive the tenancy management function in line with business objectives.
• Implementing policies and procedures, and creating systems to ensure services are financially viable and sustainable.
• Adhere to tenancy acts and consult with stakeholders and residents to resolve issues, manage property defects and respond to complaints.
• Collaborate with the Occupancy Management team and stakeholders to provide safe, sustainable housing to meet client’s recovery goals.

What you’ll bring

• Tertiary qualifications (minimum Certificate IV) in Business Management, Property Management, Mental Health, Psychology, Social Work, Occupational Therapy or other related field.
• Proven understanding of NDIS, Community Services, Mental Health, Social Housing, Healthcare or Government sectors is essential.
• Strong tenancy management experience and expertise working with people with mental health issues, complex needs and interacting with families and carers.
• Ability to effectively build, lead and coach a team to achieve high quality service outcomes, meet client needs and deliver on performance targets.
• Successful track record in relationship development, stakeholder management and strategic partnerships.

Benefits

• Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
• Access to our Employee Assistance Program (EAP), provided by Converge International, for you and your immediate family members.
• Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.
• Hybrid work (choose your days, consistent team collaboration days where possible).

Interested?

To obtain a position description and apply online, click "Apply now" to visit Mind Careers - reference number 497431. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. Please contact the person below for more information.

Mark Heeney – Executive Director, Housing Strategy

[email protected]

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at [email protected]

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check and NDIS Workers Screening Check