• Lead and manage all aspects of the service ensuring the delivery of high-quality recovery-oriented services to clients, families and carers.
• Fixed-term role until 30 June 2026 | Part-time 30.4 hours/week
• Townsville Location

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

We are seeking a motivated and experienced Service Manager for a fixed-term, part time (30.4 hours/week) opportunity in Townsville. In this role, you will oversee and manage all aspects of program operations, ensuring a high standard of service delivery aligned with Mind’s Model of Recovery-Oriented Practice, My Better Life model and organisational values, supporting young people experiencing psychosocial disability. The Service Manager will also be responsible for staff management and achievement of service performance and budget targets. 

About the service

The Youth Residential Rehabilitation Service (YRRS) is a strengths focused, recovery orientated residential program supporting young people aged between 16-21 years who are recovering from mental ill health for up to 12 months. In a safe, home-like environment, the service provides clients individual and group based support that promotes resilience, interpersonal skills, enhanced social connections, life skills, access to the community and a greater sense of being able to make sound decisions. Young people benefit from sharing their experiences and recovery journeys whilst growing their confidence and skills to live independently in the community. 

Key responsibilities

• Manage the daily operations of the program to ensure the service is operating efficiently and effectively.
• Lead and manage services to clients, carers and families as defined in the Model of Recovery Oriented Practice and related guidelines to ensure that individually tailored services for clients and their family and carers are provided to the highest standard.
• Oversee, coach and model a targeted, integrated and individualised responses to clients through flexible, person-centred active supports.
• Build and lead a high-performance team through engaging the team, setting clear direction and fostering team engagement
• Work collaboratively with internal stakeholders and maintain relationships with external stakeholders, including communities, service providers, partners, government agencies, and others. 

What you’ll bring

• Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or other health-related field.
• Experience and expertise in working directly with young people with mental health issues, complex needs, and their families and carers, alongside strong knowledge of mental health service delivery, service development, financial management, budget control, and reporting.
• Proven leadership skills with the capability to coach, mentor, and develop a team to achieve high-quality service outcomes.

 Benefits

• Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
• Access to our Employee Assistance Program (EAP), provided by Converge International, for you and your immediate family members.
• Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.
• Work flexibility arrangements available for maintaining your work-life balance.

Interested?

To obtain a position description and apply online click Apply Now to visit Mind Careers - reference number 497074. Please contact the person below for more information.

Tracey Hocking, General Manager, Complex Care National Services

[email protected]

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at [email protected].

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, and NDIS Workers Screening Check.