• Provide NDIS support coordination services to empower participants to live their best lives
• Multiple roles available: 30.4 hours/week & 22.8 hours/week
• Fixed-term Part-time until 30 June 2025
• Work from home & Melbourne Location

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived and living experience of mental ill-health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the Role

We are seeking self-motivated, compassionate Support Coordinators for fixed-term, part-time roles (30.4 and 22.8 hours/week) to work alongside a dynamic team in the Melbourne area. Working from home, you will provide Level 2 Support Coordination to participants with complex needs to initiate and coordinate their NDIS plan, negotiate appropriate support, access a range of mainstream services and community support and develop their skills and confidence to manage their plan independently. In this role you will apply the principles of choice and control by ensuring awareness and options of services are offered to the participants.

About the role

The Fee For Service (FFS) program offers a range of specialist interventions and approaches to people with psychosocial disability and complex needs who have NDIS plans and/or TAC and WorkCover support packages with the focus on maximising recovery outcomes in a fee for service model. The FFS program provides centre based and tele-health services, outreach services, support coordination, and education and vocational support. The service offers clients choice and control over services so they are able to build life skills and capacity, develop social connections and create community linkages to identify and achieve their recovery goals.

Key responsibilities

• Deliver person-centred, timely support coordination services consistent with defined goals and aspirations identified in NDIS plans.
• Provide an exceptional customer experience ensuring service delivery needs and wants are met by external service providers within funding budgets.
• Actively manage multiple/complex supports from a range of providers and make ongoing adjustments when required.
• Support participants to develop skills and build capacity to understand and manage their NDIS plans.
• Collaborate with a range of services, families and the community to ensure a co-ordinated, integrated response to client’s recovery goals. 

What you’ll bring

• Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy, or other health-related field.
• Expertise in working with people with mental health issues, complex needs and interacting with families and carers.
• Proven capacity to plan and prioritise meeting customer service delivery requirements.
• Demonstrated understanding of NDIS including the NDIS price guide and legislation, with ability to build strong relationships with service providers, clinical teams and key stakeholders. 

Benefits

• Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.).
• Access to our Employee Assistance Program (EAP), provided by Converge International, for you and your immediate family members.
• Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.
• Work flexibility arrangements available for maintaining your work-life balance.

Interested?

To obtain a position description and apply online click Apply Now to visit Mind Careers - reference number 497118 complete an application form and attach a copy of your CV and cover letter. In the cover letter please address the following questions:

1. Describe your experience in providing Level 2 Support Coordination to participants with complex needs.
2. Highlight your experience in assisting participants to access a range of support services while applying the principles of choice and control.

Please contact the person below for more information.

Tracey Hocking - General Manager, Complex Care National Services

[email protected]

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, and NDIS Workers Screening.