• Permanent, Full Time
• Location - Townsville QLD 4810
• Salary - $80K + Super + Salary Packaging benefit
• Make a meaningful difference to the lives of young Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity

Join the Townsville Youth Foyer team and make a meaningful impact on the lives of young people aged 16-25 who are at risk of or experiencing homelessness. Our integrated support programs are designed to break the cycle of homelessness through the innovative Advantage Thinking practice framework.

As a part of our dynamic team, you will play a crucial role in providing comprehensive case management, with a focus on establishing direct links to education, employment, social connections, civic participation, health and well-being, housing, and living skills. By doing so, you will contribute to creating a clear path to independence for the young individuals we serve.

In addition to these impactful support services, our program offers young people stable medium-term accommodation for up to a 2-year period. This accommodation is provided in the form of fully furnished apartments within our Youth Foyer, boasting 40 one-bedroom units. Join us in fostering positive change and empowering young lives through the Townsville Youth Foyer initiative.

Your key responsibilities will be to:

• Be the main point of contact with tenants throughout their tenancy
• Conduct all of the arrangements to lease vacant properties quickly and effectively
• Work with tenants to assist and support them in maintaining their tenancies, including linking tenants to support services as needed
• Carry out property inspections at least every 6 months and complete required property reports
• Ensure tenant rents are paid on time
• Attend court/tribunal hearings where necessary to represent the interest of the organisation
• Ensure tenancy and property records are kept up to date and information recorded meets the organisations and Regulatory standards
• Maintain positive relationships with external and internal stakeholders
• Actively contribute to developing and implementing strategies that connect tenants to additional support

Requirements for Success

• Community housing experience or property management experience required
• Knowledge of the QLD Residential Tenancy Act and QCAT process would be preferred
• Demonstrated experience working with vulnerable client groups desirable
• Experience with Microsoft Office products for reporting
• Excellent written and verbal communication skills
• Current Drivers' Licence, WWCC are essential
• Senior First Aid Certificate or willingness to gain one

We welcome and encourage Aboriginal and Torres Strait Islander people to apply.

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We're committed to the safety and wellbeing of each other and the people we serve.

We recognise and respect diversity. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

Find out more about a career with Mission Australia.

If you need support to submit your application, please email [email protected], using the subject line: Housing Officer - Townsville enquiry via EthicalJobs.

Your benefits

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Generous discounts with health insurance and major retailers
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities
• Extra leave available including an additional public holiday and the opportunity to purchase further annual leave.

How to Apply

To be considered for this opportunity, please click 'Apply Now' and send your cover letter and resume today. As a committed Circle Back Initiative employer, we will respond to your application.

For further information regarding working with us, visit Working for Mission Australia.

Applications will be shortlisted as they are received. Please apply as soon as possible to be considered. Thank you.