• Permanent Full Time
• Locations: Sydney CBD
• Salary $70K + Super + Salary Packaging benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity

This role will provide first level issue resolution or escalate where needed.

Your key responsibilities will be:

• Develop and maintain strong relationships with internal customers with a particular focus on VIPs and Executives
• First point of contact for Executives such as General Managers, Csuite Executives such as CFO, CIO including the CEO
• Provide First Level remote/telephony support to Mission Australia customers for all IT related issues or queries.
• Ensure all incidents and requests are logged in the Mission Australia Service Management tool.
• Resolve calls at First Contact or escalate issues to other teams within IT or beyond as appropriate.
• Escalate issues to other teams within IT Services and external vendors, as appropriate.
• Ensure accurate IT configuration Data is maintained in the Service Management tool as required (User Contact, Location, IT Equipment/Asset Information)

Requirements for Success

• Must have experience in dealing with senior staff in a professional manner, both on the phone and in person
• Must have experience in a similar role with "hands-on" experience taking calls
• Strong experience in the use of ServiceNow
• Strong experience to operate effectively under pressure
• Excellent time management skills
• Strong knowledge of IT Infrastructure and Services
• Flexibility to operate in a shift environment (8.00 am to 7.00 pm local time) and available to work outside normal business hours if required
• Formal qualifications/certification in IT Support, including Microsoft accredited programs
• ITIL certified or have exposure
• Working knowledge and support of

• Office365
• MS SharePoint
• MS Active Directory / MS Azure
• MS Exchange Online
• Windows 10 Desktops
• Laptop, iPad, iPhone enrolment and deployment

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We're committed to the safety and wellbeing of each other and the people we serve.

We recognise and respect diversity. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

Find out more about a career with Mission Australia.

If you need support to submit your application, please email [email protected], using the subject line: IT Service Desk Analyst - Executive Support enquiry via EthicalJobs..

Your benefits

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Generous discounts with health insurance and major retailers
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities
• Extra leave available including an additional public holiday and the opportunity to purchase further annual leave.

How to Apply

To be considered for this opportunity, please click 'Apply Now' and send your cover letter and resume today. As a committed Circle Back Initiative employer, we will respond to your application.

For further information regarding working with us, visit Working for Mission Australia.

Applications will be shortlisted as they are received. Please apply as soon as possible to be considered. Thank you.