• Permanent, full time role based in Deception Bay & Pine Rivers
• Manage, lead and guide a high-performing team in program delivery
• Build effective community relationships to help make a difference 

About Us

Mission Australia is a non-denominational Christian charity that has been helping vulnerable Australians move towards independence for more than 160 years.

Every day we support people nationwide by combatting homelessness, assisting disadvantaged families and children, addressing mental health issues, fighting substance dependencies and much more. We are generously supported by our funders, partners and tens of thousands of everyday Australians, who make the work of our tireless volunteers and staff possible.

Mission Australia is committed to keeping children and young people safe with zero tolerance of harm or abuse, and expect all our employees and volunteers to reflect this commitment.  

Your Opportunity

The Intensive Family Support service is an early intervention and prevention intensive family support service for families with children aged 0-18 who are at risk of entry or re-entry into Child Safety Services under the Department of Child Safety, Youth and Women. Its primary purpose is to improve the safety and wellbeing of vulnerable children. Mission Australia provides this service in three Queensland locations - Inala/Goodna, Pine Rivers/Deception Bay and Ipswich.

We currently have a full time (38 hours per week) permanent vacancy for an Intensive Family Support Program Manager – working across our Deception Bay and Pine Rivers sites, and supporting a team of 16. 

Your passion to make a difference along with your superior experience in team management will make you an ideal candidate for this role.  You will be comfortable overseeing a service, including the financial, administrative and reporting functions.  The role will also be responsible for encouraging the promotion of sustainable change in family circumstances and functioning, resulting in a reduction in contact with the statutory child protection system.

Duties will include:

• Ensuring program delivery is client-focused, effective and in line with contractual agreements
• Establishing and maintaining effective working relationships with internal and external stakeholders
• Leadership and management of a team to ensure positive outcomes and successful results
• Financial Management and administration; regular reporting and completion of case information

Requirements for Success

With an already established career in the child, youth and family sector you will offer significant experience working with Child Protection in a management role, and some of the skills and capabilities you bring will include:

• A background in child protection, youth work or out of home care with demonstrable knowledge of Early Intervention principles
• Several years’ practical experience working within strengths-based, family-focused frameworks
• Ability to provide guidance and mentoring to a team with differing levels of experience
• Strong report writing, budget and financial management skills; understanding Child Protection legislation and guidelines
• Dedication to engaging and establishing relationships with community groups; effectively networking with referrers, Government and non-Government organisations
• Exceptional crisis management skills including the ability to quickly and effectively assess risk and safety
• Top level communication skills and the ability to establish and build rapport with a range of both internal and external stakeholders
• Strong understanding of Aboriginal and Torres Strait Islander cultures and communities
• Excellent time management and prioritisation skills; able to work to deadlines effectively

You will need to hold a degree in Human or Social Services, Social Work, Psychology or a similar field; and hold a current Blue Card and Queensland Driver Licence.

Before starting work with us, you will be required to undertake a National Police History Check, Qualifications and Reference Checks, and have a clearance to work with children/vulnerable people. 

Culture & Benefits  

A career with Mission Australia will offer you rewarding experiences to make a difference to the lives of Australians in need. We have an innovative and supportive culture guided by our values of compassion, integrity, respect, perseverance and celebration.

To successfully support this recently established team you will need to offer a calm, mature and focused attitude with a strong focus on delivering quality service.  You will be confident, capable and excited about establishing a career with us.    We offer paid professional development opportunities, along with the chance to gain further qualifications within the sector.  This role works closely with our Program Manager in South/West Queensland and is supported by a collaborative, open and honest manager who values innovation.

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

• NFP salary packaging benefits reducing taxable income (details via Advantage)
• Generous discounts with hotels, travel insurance and major retailers
• Free, confidential counselling services via our EAP
• Discounted health care with Medibank Private

Diversity & Inclusion

Mission Australia is an inclusive employer. We celebrate our diversity and strive to reflect contemporary Australian society and all the communities in which we work, in order to better serve our clients. We welcome and encourage applications from Women, Aboriginal and Torres Strait Islander people, Culturally and Linguistically Diverse people, People with Disability, Sexually and Gender Diverse people, people with lived experience of adversity and from people of all ages.

As such, if you require any adjustments to submit your application, we invite you to get in touch via email [email protected].

For more information, feel free to view the Position Description Program Manager - IFS Queensland.pdf. For further information regarding working with us visit Working for Mission Australia.