The Pukatja Community Office is a central hub for Anangu to access critical services to support their basic needs. It directly delivers Centrelink, banking, vehicle licensing and registration, and mail services. It connects residents to financial counselling and other support services. It is also the centre of governance in the community, where local Council meetings take place and visiting organisations are assisted to connect with the community. Importantly, the office provides numerous employment opportunities for local staff.

The Community Administration Support Trainer/Mentor will be responsible for providing on-the-job training and mentoring to local staff in order to enhance their understanding and confidence in delivering social care services. The incumbent will also guide staff in applying contemporary work ethics and practices with cultural sensitivity, while ensuring consistent and effective service delivery to the community, Council, and other stakeholders. The primary objective of this role is to build staff capacity by empowering them rather than taking over their responsibilities.

Skills

• Excellent interpersonal skills with the ability to establish rapport and build relationships with diverse individuals
• Strong communication skills, both verbal and written
• Proficient in delivering training sessions using various techniques such as presentations, demonstrations, role-playing, etc.
• Ability to assess training needs and develop appropriate learning materials
• Knowledge of contemporary work ethics and practices within the social care industry
• Cultural sensitivity and awareness of working within a multicultural community

The position is preferably based in Pukatja, APY Lands, with periodic travel to Alice Springs.

Reasonable proposals for the position to be done on a drive in-drive out basis will be considered, on the basis that sufficient time must be spent in Pukatja.

To discuss the position, please contact Nerida Nettelbeck, Interim Corporate Services Manager - on (08) 8953 2410.