Médecins Sans Frontières/Doctors Without Borders (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by conflict, epidemics, disasters or exclusion from healthcare. MSF’s actions are guided by medical ethics and the principles of impartiality, independence and neutrality.

Benefits of working with MSF Australia

• Flexible & hybrid working arrangements  
• Salary packaging plus insurance benefits & allowances 
• Annual salary & Performance review
• Annual individual training budget & LinkedIn learning licence
• Employee Assistance Program 
• Meditation & wellbeing classes 
• Strong culture of diversity and inclusion
• Career growth & development opportunities
• Additional leave & purchased leave options 
• Monthly Friday afternoons off!
• Plus more!

Responsibilities 

This newly designed and highly accountable role will develop and lead the digital strategy to elevate MSFA’s online presence, increase engagement and drive impactful campaigns.

As the champion for digital, you will foster our culture of digital first thinking embedding innovation and maximising the value of digital initiatives across all departments. You will oversee all digital channels, platforms and tools to ensure they are optimised to meet fundraising, awareness raising and recruitment goals for our fully inhouse function.

Reporting to the Director of Engagement this influential leadership position manages a large team of high performing Digital experts and will continue to reinforce MSFA as a leader in the sector driving engagement and outcomes that power our mission and deepen relationships with our supporters.

Responsibilities include the design and implementation of digital strategies; lead the organisations SX project; collaborate with the CRM Manager and Data team to ensure accurate reporting, data driven decision making, continuous improvement of tools, compliance and leveraging insights; website and content management; oversee social media and community engagement; guide the planning and management of digital advertising; mentor and grow the capability of the team; budget management of targets and expenditure; and embed digital innovation across the organisation.

Ultimately, your work will result in more funding to support MSF projects, a superior experience for our donors and awareness of the work MSF does and the context in which we deliver that care.

Requirements 

To be successful in this critical position, you will be known for your creative thinking, positive management style, and proven ability to deliver projects. Ideally you can demonstrate the following:  

• Proven experience in a senior digital role preferably within a nonprofit or humanitarian sector.
• Strong people management skills, with a record of inspiring previous digital marketing teams
• Expertise in digital marketing, fundraising strategies and content management systems
• Knowledge of analytics platforms (Google Analytics, Hotjar) and advertising tools (Google Ads, Meta Ads Manager)
• Experience in Growth hacking and delivering measurable results
• Excellent project management skills with the ability to prioritise and thrive under tight deadlines
• Experience in a Salesforce CRM environment
• Outstanding communication and interpersonal skills, including ability to cultivate relationships with stakeholders.  

Applications

Select the Apply Now button below, then upload your resume and cover letter via the MSFA Careers portal.  Applications will be reviewed on receipt. 

For more information, see www.msf.org.au or contact the MSFA Talent Acquisition team with any questions via [email protected]  using the subject line: Head of Digital enquiry via EthicalJobs or phone  +61 2 8570 609.

A position description is attached.

At MSF Australia, we believe the following five values form the foundations of our culture – Transparency, Respect, Understanding of Diversity, Stepping In and CollaboraTion. 

We value T.R.U.S.T as an essential element to how we operate and believe that these organisation values flow from this trust that we build. 

MSF Australia (MSFA) is committed to developing diversity, equity and inclusion in our workplace and fostering a culture of belonging for all our staff. We believe that a diverse workforce helps us better achieve our social mission of providing aid without agenda. We strongly encourage First Nations peoples, people from LGBTQIA+ communities, people from diverse cultures and language groups, and people who live with a disability to apply. We invite all requests for a reasonable adjustment to the recruitment process if this will support your application.

MSF Australia has a Child Protection Policy and COVID-19 vaccination policy in place, all employees are required to comply with these policies. 

In support of the Child Protection Policy, a criminal background check will be required during the recruitment process for selected candidates. A criminal record will not automatically preclude anyone from the position they have been selected for.