Médecins Sans Frontières/Doctors Without Borders (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by conflict, epidemics, disasters or exclusion from healthcare. MSF’s actions are guided by medical ethics and the principles of impartiality, independence and neutrality.

Benefits of working with MSF Australia

• Flexible & hybrid working arrangements  
• Salary packaging plus insurance benefits & allowances 
• Annual salary & Performance review
• Annual individual training budget & LinkedIn learning licence
• Employee Assistance Program 
• Meditation & wellbeing classes 
• Strong culture of diversity and inclusion
• Career growth & development opportunities
• Additional leave & purchased leave options 
• Monthly Friday afternoons off!
• Plus more!

Responsibilities 

This 12-month contract position will be pivotal in optimising our engagement strategies to provide MSF Australia and New Zealand supporters with an exceptional experience.

Reporting to the Senior Digital Marketing Manager, you will assist in the implementation and utilisation of Salesforce Marketing Cloud while managing the end-to-end journey of our supports and stakeholders. Your goal will be to deliver personalised and impactful communications that deepen their engagement with our organisation.

Responsibilities include the design and implementation of automated marketing campaigns; develop personalised donor journeys across various digital channels; project management; monitor campaign performance and analyse metrics; implement best practice in data management; serving as the SME for Supporter Experience projects; compliance with privacy regulations, and collaborating with cross-functional teams to create effective segmentation strategies.

This integral role will support MSFA’s overall goals by driving efficient and impactful marketing initiatives that align with fundraising and communication goals and recruiting Internationally Mobile Staff to support our patients directly.

Requirements 

To thrive in this accountable position, you will be recognised for your expertise in creating seamless integrations between marketing automation platforms and systems, as well as your proven track record of successfully delivering projects. Ideally you will enjoy a collaborative work style, have a strategic vision and can demonstrate the following:  

• Bachelor’s degree in marketing and min 3 years digital marketing experience preferably in not-for-profits.
• Experience working with Salesforce Marketing Cloud in an administrative capacity, and working knowledge of journey builder and email studio.
• Technical skills – CRM integration, data management, email marketing, SQL and Query activities.
• Analytical skills – data analysis and reporting, defining and tracking metrics.
• Creative skills – content creation, copywriting, basic graphic design.
• Strategic skills – campaign strategy, customer journey mapping and lead nurturing.
• Excellent project management experience.
• Outstanding communication and interpersonal skills, including ability to effectively convey ideas and present campaign results.   

Applications

Select the Apply button and upload your resume and cover letter. Applications will be reviewed on receipt. 

For more information, see www.msf.org.au or contact the MSFA Talent Acquisition team with any questions via [email protected]  using the subject line: Marketing Automation Manager enquiry via EthicalJobs.

At MSF Australia, we believe the following five values form the foundations of our culture – Transparency, Respect, Understanding of Diversity, Stepping In and CollaboraTion. 

We value T.R.U.S.T as an essential element to how we operate and believe that these organisation values flow from this trust that we build. 

MSF Australia (MSFA) is committed to developing diversity, equity and inclusion in our workplace and fostering a culture of belonging for all our staff. We believe that a diverse workforce helps us better achieve our social mission of providing aid without agenda. We strongly encourage First Nations peoples, people from LGBTQIA+ communities, people from diverse cultures and language groups, and people who live with a disability to apply. We invite all requests for a reasonable adjustment to the recruitment process if this will support your application. For more information, call or email MSFA Human Resources on +61 2 8570 609   [email protected].

MSF Australia has a Child Protection Policy and COVID-19 vaccination policy in place, all employees are required to comply with these policies. 

In support of the Child Protection Policy, a criminal background check will be required during the recruitment process for selected candidates. A criminal record will not automatically preclude anyone from the position they have been selected for.  

A position description is attached.