• Support Coordinator or Snr Support Coordinator
• Vital role with a growing NDIS intermediary services provider
• Collaborative, team-based work environment
• Full time role, head office based in Mooroolbark (contract or ongoing available)
• Flexibility of a hybrid working from home arrangement
• Enjoy benefits of internal Wellbeing program
• Values driven organisation
• Career progression potential

Welcome to myCSN

myCSN is a rapidly growing company providing essential intermediary services within the NDIS system, Pre-Planning, Plan Management, Support Coordination and Specialist Support Coordination.

We are driven by our values of Positivity, Becoming Better, Dependability, and being Personable. We are proud of creating a family oriented and friendly atmosphere where our teams can focus on our shared common goal of changing lives for our clients for the better. We are focused on becoming a first-class and trustworthy service provider, known for our expertise and experience, while placing our clients’ needs at the centre of what we do.

About the role

In this role you will ensure that an excellent standard of support is provided to myCSN clients and help them get the best out of life and their NDIS plan.

This role is suited to an experienced LAC, NDIA Planner, Support Coordinator, or someone with lived experience as a Carer. You will need to have extensive relevant experience and a passion for helping people with disability to live their best lives.

Your activities will include (but not be limited to):

• Working with individuals, families, carers, guardians and service providers to understand NDIS legislation and plan development processes
• Ability to help people to prepare for their initial NDIS Plan meeting and subsequent reviews
• Develop and maintain relationships with all stakeholders
• Supporting a select case load of clients with Support Coordination (Level 2 & 3) to strengthen their abilities to connect with and maintain relevant supports, and progress towards their identified goals and outcomes

To be successful in the role you will have:

• Exceptional customer service skills and the ability to respond to the needs, feedback, and enquiries of myCSN clients
• Highly developed communication and interpersonal skills with the ability to competently and confidently communicate with internal and external networks
• High standard of professional integrity and accountability with an ability to demonstrate and authentically promote myCSN's values
• Demonstration of positive team work skills and the ability to work on your own
• Ability to manage budgets
• Proficiency in using CRM software, internet and online tools
• Experience with service agreements

We encourage a flexible work environment where travel may be involved. You will be expected to work with team members and client locations in the South and Eastern regions of Melbourne.

myCSN fosters a culture of flexibility, support and wellbeing. In addition, the successful candidate will experience opportunities for professional development as well as enjoying the benefits of myCSN’s wellbeing program. myCSN promotes a workplace that actively seeks to include, welcome and value the contributions of all people and encourages people with a disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply.

If you are positive, dependable and personable and want to work in a rewarding, growing and challenging environment then please click Apply Now.

To Apply for This Position you must have:

• Permanent Residency
• Working With Children Check
• NDIS Worker Screen Check Clearance