ABOUT THE ROLE

MyCareSpace is 7 years old and a growing, innovative and exciting organisation in the disability space.

With a team of motivated, inclusive and outgoing individuals we strive to connect people living with a disability with NDIS disability providers in their local area.

In turn, MyCareSpace helps NDIS Disability Providers gain industry exposure and reach by marketing their services to people looking for disability supports. Providers subscribe to MyCareSpace in order to take advantage of this marketing service and other related business services.

The growing Provider Engagement Team plays a very vital role in managing the NDIS Providers who want to know more about MyCareSpace and helping them sign up and join and thrive on the MyCareSpace platform.

DUTIES AND RESPONSIBILITIES

• Speaking with NDIS providers and sharing information about the MyCareSpace subscription options.
• Signing on new providers and creating listings for them on the platform using ZOHO CRM and our custom website.
• Using our Help desk to answer provider queries about their listing and subscription
• Answering phone enquires/support requests
• Working closely with the MyCareSpace Connections team so they get to know the Provider options available to families. Working across all teams in the business

THIS ROLE Requires SOMEONE WHO haS:

• Excellent English speaking and writing skills

• NDIS knowledge or experience is preferable
• Is highly experienced in admin roles
• Is organised and has excellent time management skills
• Is comfortable speaking with people on the phone and has conflict-resolution skills
• Enjoys working on a variety of tasks
• Previous customer service experience.
• Ability to work independently and within a team environment
• Is familiar with client management systems and navigating websites

SKILLS NEEDED

Being comfortable working within online platforms and software. The following would be helpful:

• Good understanding of CRM or similar customer relationship management software, should be comfortable navigating new systems.
• Intermediate Excel/Word/PDF
• Knowledge about the NDIS is critical - do not apply if you have not had a role in the NDIS previously.
• People skills a must.
• Willingness to spend time training and reading LEARN articles to upskill.

Training will be provided

WHAT WE CAN OFFER

• A supportive, inclusive and engaging working environment where you are appreciated by your colleagues.
• Flexible working arrangements: home + in-office 2 days
• Office includes Buddy the cavoodle dog who joins us.
• Leave entitlements

HOURS:

Will consider part-time or full-time candidates.

MyCareSpace head office is conveniently located in Edgecliff Sydney (right on the train station) and would be in-person for 2 days of the week and remotely the rest of the week.