<p>MyCareSpace is looking for&nbsp;a dynamic and experienced individual to join our senior leadership team and head our rapidly expanding&nbsp;NDIS Connections Team.</p>
<h3>First, here is a little about us</h3>
<p>MyCareSpace is a highly successful and respected online marketplace of 7.5 years, connecting NDIS Participants to NDIS supports and services, including therapy. We have over 2,000 people on our platform daily and have connected more than 50,000 people to disability services to date.</p>
<p>Our&nbsp;NDIS&nbsp;Connections&nbsp;Team helps&nbsp;NDIS Participants&nbsp;looking for therapy&nbsp;secure appointments by onboarding them with our Allied Health partners. They also&nbsp;match&nbsp;NDIS Participants&rsquo; needs to&nbsp;a choice of&nbsp;local&nbsp;NDIS providers on the MyCareSpace platform.&nbsp;</p>
<p>See more about us on our website: <a href="http://www.mycarespace.com.au" target="_blank" rel="noopener">www.mycarespace.com.au</a></p>
<h3>About the Role</h3>
<p>This role is pivotal in&nbsp;ensuring the&nbsp;ongoing&nbsp;success&nbsp;and performance&nbsp;of our NDIS&nbsp;Connections&nbsp;Team,&nbsp;driving&nbsp;successful&nbsp;connections, motivating the team&nbsp;and&nbsp;ensuring the quality of&nbsp;the MyCareSpace&nbsp;connection service.&nbsp;You&rsquo;ll be part of our senior leadership team.&nbsp;</p>
<h3>Your responsibilities</h3>
<p>You will&nbsp;contribute to and&nbsp;oversee&nbsp;the&nbsp;performance&nbsp;of&nbsp;our NDIS Connections Team to ensure business success&nbsp;by:</p>
<ul>
<li>Leading and mentoring our team of 5 NDIS Connectors (both onsite and remote), made up of Support Connectors and Therapy Onboarding Specialists.</li>
<li>Managing the quality of service delivery and success of the Connections Team to improve customer conversions and meet customer service demand.</li>
<li>Connecting NDIS participants with services and therapy providers.</li>
<li>Engaging and onboarding high value Allied Health Partners to the MyCareSpace platform.</li>
<li>Building and maintaining strong relationships with high value Stakeholders and Partners.</li>
<li>Working closely with the MyCareSpace Provider team to ensure the team have quality Provider information, and can meet NDIS Participant demand for services.</li>
<li>Monitoring and improving customer satisfaction, including acting on feedback.</li>
<li>Tracking and reporting on key metrics to demonstrate success.</li>
<li>Fostering a collaborative and high-performance culture within the team.</li>
<li>Working closely with our Tech team to continuously improve processes and outcomes.&nbsp;</li>
</ul>
<h3>We are looking for someone who:</h3>
<ul>
<li>Is a leader that motivates their team to deliver their best.</li>
<li>Has prior experience in managing a remote or customer service orientated team.</li>
<li>Has excellent verbal and written communication skills, particularly for leading meetings and engaging with customers (both NDIS Participants and Providers).</li>
<li>Has strong data analytical skills to review, interpret, and report on service delivery data.</li>
<li>Has experience in using a CRM, online platform, MS Teams, MS Office Suite etc.</li>
<li>Is confident in taking on challenges and devising a clear plan to solve them, keeping track of key metrics to check you're on track.</li>
<li>Shows self-sufficiency and ability to show initiative.</li>
<li>Experience in the NDIS is required.</li>
<li>Experience in an online marketplace is a bonus.&nbsp;</li>
</ul>
<h3>Working at MyCareSpace</h3>
<p>We are fast-paced, innovative and deeply collaborative. We are small enough that you can create real and tangible changes. We encourage your innovative thinking and will support you in implementing your ideas. We move quickly and are not scared of change.</p>
<p>Our team is inclusive, passionate and good fun. We work hard to create a meaningful impact in the lives of people living with a disability and we are succeeding.</p>
<p>We are an equal opportunity&nbsp;employer&nbsp;and all applicants will be considered regardless of race, sexuality, religion, colour, gender identity, disability or parental status.&nbsp;</p>
<h3>Offer</h3>
<p>This is a permanent full-time role with flexible working conditions and a competitive salary package which includes an outcomes-linked bonus.</p>

Edgecliff

Sydney

MyCareSpace

Do you have full and unrestricted rights to work in Australia?

Do you possess a current satisfactory National Police Clearance Certificate?

Do you possess a current satisfactory Working With Children Check?

Do you have 3 year(s) of disability  experience?

Do you have fluent oral and written communication skills in English?

Social Enterprise

Business/Private Sector

You will be the "glue" that binds our Connections Team. As the Team Leader, you will be responsible for overseeing the daily operations and effectiveness of the Connections Team.

NDIS Team Leader - Connections Team

Full Time

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