About You

Are you a friendly, organised, and proactive individual with a passion for delivering exceptional customer service in the disability sector? Are you fluent in Auslan and capable of handling calls from Deaf clients as well as responding to enquiries from hearing clients? If you thrive in a fast-paced environment, manage multiple tasks efficiently, and bring a positive attitude to your work, you might be the perfect fit for our team. We value team players who are detail-oriented and eager to support both colleagues and clients.

About the Role

As a Receptionist/Administration Assistant working from home, you will play a key role in ensuring a welcoming and efficient experience for our clients and team. You will manage a variety of administrative tasks to support the smooth operation of our services. This role requires fluency in Auslan to effectively communicate with our Deaf clients and ensure seamless interactions. You will be part of a supportive team that values collaboration and professional growth.

Key Responsibilities:

• Manage Client Records: Maintain and update client information and documentation accurately.
• Coordinate Support Services: Assist in organising support services for clients in line with their needs.
• Interpreter Bookings: Support the coordination of interpreter bookings to facilitate effective communication.
• Facilitate Communication: Liaise with clients, families, and support workers to ensure clear and timely communication.
• Handle Enquiries: Manage incoming calls and emails, providing information about our services to both Deaf and hearing clients.
• Process Financial Transactions: Assist with NDIS claims, payments, and uploading invoices and receipts in Xero.
• General Administrative Support: Provide administrative assistance, including data entry, filing, and document preparation.
• Ensure Compliance: Support adherence to NDIS guidelines and regulations through accurate record-keeping.
• Marketing and Events Support: Assist with social media management and event coordination as needed.

Qualifications and Skills:

• Auslan Fluency: Must be fluent in Auslan to effectively communicate with Deaf clients.
• Cert IV in Auslan or Above (Preferred): Advanced Auslan skills are highly desirable.
• Administrative Experience: Previous experience in an administrative role, preferably within the NDIS sector.
• Organisational Skills: Strong ability to manage time, prioritise tasks, and maintain attention to detail.
• Communication Skills: Excellent verbal and written communication skills for liaising with a diverse range of clients.
• Technical Proficiency: Competent in Microsoft Office Suite (Word, Excel, Outlook, Teams) and familiarity with Xero is an advantage.
• NDIS Knowledge: Understanding of NDIS processes and requirements is highly desirable.
• Team Player: Ability to work independently while contributing positively to a supportive team environment.

Benefits:

• Perks & Benefits: Enjoy the flexibility of working from home, access to our Employee Assistance Program (EAP), and regular team meetings.
• Supportive Team Environment: Be part of an encouraging and collaborative team that fosters your growth and success.
• Work-Life Balance: Take advantage of flexible working arrangements designed to help you thrive both personally and professionally

Job Type: Part Time, everyday, with opportunity to grow to full time.

Rate: $33.41 – $36.46 per hour

Location: Negotiable (any State) / Working from Home

If you’re excited about this opportunity and meet the requirements, we’d love to hear from you! Please apply with your resume and a cover letter outlining your relevant experience and Auslan skills.